The room was clean, but the tv was not working. Despite multiple requests, it was only temporarily fixed, and it stopped working again after an hour. Additionally, there were water issues in the morning, which were resolved after several requests. I also encountered wi-fi issues on the first floor. Overall, the stay was average, with these basic amenities causing some inconvenience, though the hotel itself was clean.
Emerald Resort has replied on Fri Feb 28 11:25:03 IST 2025
Dear Vijay,
Thank you for your feedback. We're glad to hear that you found the room clean, but we sincerely apologize for the inconvenience caused by the TV, water issues, and Wi-Fi. These are important aspects of the guest experience, and we will address them to ensure they are functioning properly for future stays. We appreciate your understanding and hope to provide a more seamless experience on your next visit.
Regards,
Emerald Resort.