The entire process of reaching the hotel is extremely disappointing & discomforting ! after arriving in varanasi (from the airport, railway station etc) the guest is required to get-off his / her vehicle at a considerable distance from the hotel, bang in the middle of a road amid-st severe traffic & chaos, at which point the luggage is collected / handled by the hotel staff (suitcases dragged on the dirty roads & lanes) and the guests are extremely tense whether it will reach the hotel in safe & sound condition. From the de-boarding point, the guests need to walk /or board a rickshaw to reach the hotel which is 5- 15 mins away. Once inside the hotel / rooms one needs to be prepared for shocks & surprises since the entire infrastructure is dilapidated and unsafe. It badly needs repairs and a huge upgrade. The saving grace is the manager & staff service / attitude as well as river-view which are the 'only' good part. All-in-all, it is not worth the tariff that the hotel charges until they improvise the guest arrival procedure as well as refurbish the infrastructure & room interiors / amenities.