Overall, the stay was extremely disappointing for the amount paid. We had booked the Garden Villa Suite, but the experience from the very beginning was unpleasant. The check-in process was chaotic and unnecessarily time-consuming. From unloading luggage to finally receiving the room keys, everything was delayed. Once we entered the room, the washroom had a strong, unpleasant smoke odor throughout.
The pool was located in an awkward spot, surrounded by people smoking hookah, and on top of that, it was not well maintained. There were leaves floating inside. Food prices were unreasonably high, and whenever we needed the car, it took an unusually long time for it to be brought to the lobby.
The breakfast buffet was another letdown. The area was overcrowded, with no space for people to move without bumping into each other. The spread had very limited variety, and during monsoon season, food was served in an open area, making it quite inconvenient.
Overall, despite paying over the stay was far from pleasant and did not meet even basic expectations.