Firstly, no staff, 2ndly nothing as mentioned as Facilites in MMT was available, ex: welcome drink none, minibar is just a fridge(I was told to get my own stuff to make it a mini bar), at night ac works as per it's wish either too cold or too hot, breakfast is available at 10 am and only cut fruits, bread, egg, tea/coffee. Facilites as mentioned that you would get with the room was 0. Only thing I'm happy abt is I got a room to stay and the kind people nearby running a restaurant(Moana kitchen) saved the day. The review is with a 1 year old baby. Pool was not cleaned and it had all sorts of feathers and roaches swimming. I have a lot, but what is the use? you read and forget.
Deep International Goa has replied on Tue May 27 10:34:01 IST 2025
Dear Guest,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and that we fell short of your expectations during your stay, especially while traveling with a young child. Please accept our sincerest apologies for the inconvenience caused.
Your concerns regarding the lack of promised amenities, air-conditioning issues, breakfast quality, and pool cleanliness are taken very seriously. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been. We are currently reviewing these issues internally to ensure immediate corrective actions are taken.
We also regret the miscommunication regarding the minibar and facilities listed. Accurate listings and guest satisfaction are extremely important to us, and your feedback helps us make necessary improvements.
We truly value your feedback and hope you'll consider giving us another opportunity in the future to provide the experience you rightfully expected.
Warm regards,
Shailesh M