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Review Of Crystal Bay

Golden Beach, Puri | 1.4 km drive to Shree Jagannath Temple

    User Rating & Reviews

    • everyone
    • couple
    • family
    3.4
    Good

    97 Ratings, 48 Reviews

    excellent
    27%
    very good
    25%
    average
    24%
    poor
    10%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 4
    • 3
    • 5
    • 3
    • 3
    • 4
    • 4
    • 3

    Rating Categories

    • Location4.2
    • Cleanliness3.7
    • Value For Money3.0
    • Food3.3
    • Facilities3.1
    • Child Friendliness3.7
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    Reviews Summary

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    The property boasts a fantastic location right in front of the sea, offering stunning ocean views from most balconies. Guests highlighted the pleasant staff and the cleanliness of the rooms. The food received mixed reviews, with some praising its taste while others found it overpriced. However, many noted the amenities like the lift facility and Jagannath darshan arrangements. On the downside, room sizes and bathroom conditions were often criticized, along with maintenance issues.

    Sort by:

    Positive first
    3.0

    review

    biswanath g.family with 1 kid

    room and bathroom are very small and congested. Extra charge taken for bedsheet for stain removal

    Travel Month: Aug 2025

    Room: Executive( Side Sea View )

    Crystal Bay has replied on Thu Sep 11 17:43:47 IST 2025

    Dear Guest, Thank you for taking the time to share your experience with us. The interior and size of the Room & Bath Room was not up to your expectation. We have different type of Rooms you may try it in your future visit. In case of damage/misuse of hotel amenities there is a normal charge as applicable which is always hotel charges . We appreciate your feedback as it will help us to enhance our service. We hope to welcome you back in future for a much better experience.

    3.0

    Average Stay

    salma k.couple

    location is good, clearness and food is also good, but one thing we booked with breakfast and stay for one day, we checkout that night and we told to reception that give our breakfast and they declined and told brakfast will on check out day. that is very bad location is good, clearness and food is also good, but one thing we booked with breakfast and stay for one day, we checkout that night and we told to reception that give our breakfast and they declined and told brakfast will on check out day. that is very bad.

    Travel Month: Aug 2025

    Room: Executive( Side Sea View )

    Crystal Bay has replied on Sat Aug 16 13:46:57 IST 2025

    Dear Guest, Thank you for taking the time to share your experience with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconvenience you faced. Your comments are invaluable, and we will certainly review this to ensure such issues do not arise in the future. We appreciate your feedback as it will help us to enhance our service. We hope to welcome you back for a much better experience. Warm Regards, Malay Dash GM-Operation, Crystal Bay

    5.0

    Excellent Stay

    oyndrila p.family with 1 kid

    fantastic experience.. staffs are very polite, though I felt food price is little bit higher side but quality and quality...superb. I love their food . very neat and clean , every day they clean room and bathroom .it is just in the centre of the sargwadar beach. fantastic experience.. staffs are very polite, though I felt food price is little bit higher side but quality and quality...superb. I love their food . very neat and clean , every day they clean room and bathroom .it is just in the centre of the sargwadar beach.

    Travel Month: Jul 2025 (4-Night Stay)

    Room: Crystal Premium (Front Sea View with Balcony)

    Crystal Bay

    Dear Guest, Thank you for such a wonderful compliment! We’re truly delighted to be your choice for a classy experience in Puri. Your kind words for our staff mean a lot — they’ll be thrilled to know they made your visit memorable. We look forward to welcoming you back for many more special moments! Warm Regards, Malay Dash GM-Operation Crystal Bay,Puri

    3.0

    otel Crystal Bay

    suvajit c.couple

    The location is good but the rooms are not clear as expected,bed and bedsheet dull and toilet is to small with no proper drainage and the reception is not friendly

    Travel Month: Jul 2025

    Room: Executive( Side Sea View )

    Crystal Bay has replied on Sat Aug 16 14:39:31 IST 2025

    Dear Guest, Thank you for taking the time to share your experience with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconvenience you faced. Your comments are invaluable, and we will certainly review this to ensure such issues do not arise in the future. We appreciate your feedback as it will help us to enhance our service. We hope to welcome you back for a much better experience.

    4.0

    Good Stay

    arindam m.family

    Rooms are very well cleaned. But the area of room is small compared to other double occupancy hotels. Food is a little highly priced. Location is excellent. Cleanliness is also excellent

    Travel Month: Jun 2025

    Room: Executive( Side Sea View )

    Crystal Bay has replied on Sun Jun 29 13:12:56 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. I have shared your lovely feedback among our team. We look forward to serving you and your family again in your future stay with us!

    4.0

    excellent

    ashis g.group

    location excellent food excellent Services Good cleanliness not upto the mark staff excellent amenities good

    Travel Month: May 2025

    Room: Crystal Deluxe (Side Sea View)

    Crystal Bay has replied on Tue Jun 10 13:05:48 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. I have also noted the point which is mentioned by you about the cleanness and shared your lovely feedback among our team. We look forward to serving you and your family again in your future stay with us!

    5.0

    Overall experience 5 out of 5

    surjyadeep m.family with 1 kid

    Location is just marvellous. Just infront of main Sea beach. Anyone can see the sea waves 24 houres while in attached balcony or in bed. Food is quite tasty, hotel cleanliness was fantastic. Lift facility , Jagannath darshan arrangement, staff behaviour polite. Over all I will rate 5 out of 5 in my 5 nights stay in Crystal Bay Hotel. Remember book via Make my trip to avoid any fraud.

    Travel Month: Apr 2025 (5-Night Stay)

    Room: Crystal Premium (Front Sea View with Balcony)

    • user photos
    • user photos

    Crystal Bay has replied on Fri Apr 18 15:59:08 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. I have shared your lovely feedback among our team. We look forward to serving you and your family again in your future stay with us!

    3.0

    melekeok

    ln m.family with 1 kid

    room size and wash room is very small compare to price . staff are polite and helpful . towel and bedsheet very old

    Travel Month: Mar 2025

    Room: Crystal Deluxe (Side Sea View)

    Crystal Bay has replied on Fri Apr 18 16:00:02 IST 2025

    Dear Guest, We thank you for your review about our Hotel and your experience here!

    1.0

    Terrible Stay

    sarat s.couple

    Due to my Medical emergency I am not able to attend the Hotel today. I cancelled my booking day before yesterday. The Refund is not Credited to my account. Your Executive talked with me yesterday for arranging the Refund amount after taking with the Hotel. Sir, I am not able to go Puri due to my sudden illness. I uploaded the medical certificate in your site. So, please kindly arrange to Refund the amount to my Account. Thanks.

    Travel Month: Mar 2025

    Room: Executive( Side Sea View )

    3.0

    room & food rate is very high

    akash m.family with 1 kid

    room & food rate is very high as per location & amenities other than that it is good food quantity & service of staff is good

    Travel Month: Feb 2025

    Room: Crystal Premium (Front Sea View with Balcony)

    Crystal Bay has replied on Wed Mar 12 09:33:50 IST 2025

    Dear Guest, We thank you for your review about our Hotel and your experience here!

    5.0

    Experience

    techno b.family

    Very nice hotel very nice washroom a big swimming pool very nice pool staff is very sweet hotel is nee t and clean

    Travel Month: Jan 2025

    Room: Executive( Side Sea View )

    Crystal Bay has replied on Mon Jan 27 18:42:12 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. I have shared your lovely feedback among our team. We look forward to serving you and your family again in your future stay with us!

    4.0

    Good Stay

    sanjay d.couple

    Comfortable stay. But room was small and the toilet smaller. There is hot water supply and cleanliness is ok. The restaurant is good with nice cuisine.

    Travel Month: Jan 2025

    Room: Crystal Deluxe (Side Sea View)

    Crystal Bay has replied on Sun Feb 09 13:43:03 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. I have shared your lovely feedback among our team. We look forward to serving you and your family again in your future stay with us!

    4.0

    Good Stay

    kritika s.

    I had good experience over there. All staffs were well behaved and rooms were clean. Surely we will stay there next time also

    Travel Month: Jan 2025

    Room: Crystal Deluxe (Side Sea View)

    Crystal Bay has replied on Sun Jan 12 14:14:39 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. We look forward to serving you and your family again in your future stay with us!

    5.0

    Excellent Stay

    snehasish s.loyalty-icon

    It was a very nice stay in crystal bay. The staff in this hotel were very polite and courteous. The hotel is located at the prime location in puri. You can enjoy the ocean views from your balcony.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Crystal Premium (Front Sea View with Balcony)

    Crystal Bay has replied on Sun Jan 12 14:16:07 IST 2025

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. We look forward to serving you and your family again in your future stay with us!

    1.0

    Worst hotel in puri. Very bad experience

    arindam n.loyalty-iconfamily

    Rooms were untidy. Under construction, bad behaviour. Bad service, bad food quality. No parking available

    Travel Month: Oct 2024 (4-Night Stay)

    Room: Crystal Deluxe (Side Sea View)

    Crystal Bay has replied on Sun Oct 20 13:54:25 IST 2024

    Dear Guest, it is your rights to give feedback. it is clearly indicates that the matter you have posted is not from our end. Our team always works for guest in a professional way. Only the thing you faced the Parking Facility which is already mentioned. I am agreed that our color work was on last stage. After all we regret that we were unable to meet your expectation levels . We look forward to serving you again at the Hotel in your future stays!

    1.0

    V poor hotel

    amitabha.couple

    Very small room, v dirty, poor maintenance. Food ws not good. No facilities. Total disaster. Amenities were poor

    Travel Month: Jul 2024

    Room: Crystal Premium (Front Sea View with Balcony)

    Crystal Bay has replied on Thu Oct 10 10:15:50 IST 2024

    Dear Guest, We thank you for your review about our Hotel! We regret that we were unable to meet your expectation levels. However, we do hope that we were able to address and resolve your concerns on your last day when you highlighted them. We look forward to serving you again at the Hotel in your future stays!

    5.0

    Excellent Stay

    prakash m.

    I had a very nice welcome and the staff were very helpful. And the room was super clean and sanitised. The room service was good and food price was also reasonable. Will definitely book again on next visit. 😊😊😊

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Executive( Side Sea View )

    • user photos
    • user photos
    • user photos

    Crystal Bay has replied on Mon Mar 25 11:46:28 IST 2024

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. We look forward to serving you and your family again in your future stay with us!

    4.0

    Good Stay

    subham j.loyalty-icon

    Location: excellent. Tariff: overpriced room condition: rooms are relatively small compared to the tariff, clean but door locks are non-functional, some portion of walls are damped. Food: good, price is reasonable but many items mentioned in menu are not available. Complementary breakfast: choice among only 3-4 options. Behaviour of hotel front desk is very very rude.

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Crystal Premium (Front Sea View with Balcony)

    Crystal Bay has replied on Mon Mar 25 11:57:05 IST 2024

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We regret that we were unable to meet your expectation levels. However, we do hope that we were able to address and resolve your concerns that you highlighted. We look forward to serving you again at the Hotel in your future stays!

    4.0

    Premium roo

    rajat s.family

    Good staff and breakfast is excellent. Delux room is little bit small but premium room with sea view is good

    Travel Month: Jan 2024

    Room: Executive( Side Sea View )

    Crystal Bay has replied on Mon Mar 25 12:00:30 IST 2024

    Dear Guest, We thank you for your lovely review about our Hotel and your experience here! It was indeed a pleasure to have you and your family stay with us at Crystal Bay. We are glad to read that your stay was very comfortable and that we were able to meet your expectations on most of the fronts. We look forward to serving you and your family again in your future stay with us!

    2.0

    Not Recommended

    dipan h.loyalty-iconbusiness

    Extremely overpriced as compared to the property, amenities and services. I was billed for 2 nights which was absolutely not worth. no space at all, water logged in the bathroom, no hot water when needed, taps don’t work, suddenly there’s a gush of boiling water flowing from all the taps without any control feature (It almost burned me while taking shower, this is due to very low maintenance by the hotel staff). No breakfast was served even if it was included in the bill, restaurant doesn’t have much availability (better to have food from nearby restaurants, there are lot of better options available within 200-500 mts from the hotel). The only good thing about the hotel was its location. Just to add on – I have already stayed in this hotel in 2022 and was highly impressed then, it was new and was promising as compared to other old hotels in that chain. But now, it’s definitely not going to be in the choice list !!

    Travel Month: Dec 2023

    Room: Crystal Deluxe (Side Sea View)

    • user photos

    Crystal Bay has replied on Mon Mar 25 13:02:28 IST 2024

    Dear Guest, We thank you for your review about our Hotel! We regret that we were unable to meet your expectation levels. However, we do hope that we were able to address and resolve your concerns on your last day when you highlighted them. We look forward to serving you again at the Hotel in your future stays!

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