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Shuru, Manali | 4.9 km drive to Mall Road
348 Ratings, 256 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Chandertal Regency by Summit in Manali boasts a stunning location with beautiful mountain views and a peaceful atmosphere, perfect for relaxation. Guests love the spacious and clean rooms, some featuring balconies. The staff is noted for their helpful and friendly service, enhancing the overall experience. While food quality generally garners praise, some mention a need for improvement and additional variety. The property is a bit remote, requiring transport to the main market, but this adds to its serene charm.
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Average Stay
Food: Very Oily Location:Very good Facility: Room quality poor
Room: Family Duplex
Excellent Stay
hotel rooms are upto mark, service was amazing and food was too notch specially chef of this hotel also thanks to vridhi hotels and abhishek and ma'am who served best in class service 🙌
Room: Deluxe Room Hamta View
Chandertal Regency has replied on Fri Nov 29 01:48:06 IST 2024
Thanks alot for your valuable feedback looking forward to host you again
poor management by staf
familyThis is in regard to our recent stay at Chandertal Regency by Summit, Manali.The details of our stay is follows:- Property Name & City*: Chandertal Regency by Summit, Manali Check-in Date & Time*: 21-Jun-2024, Friday, 02 PM (Destination Time) Check-out Date & Time*: 23-Jun-2024, Sunday, 10 AM (Destination Time) This was our second stay at Your Hotel. We stayed in the past in the year 2021 and due to your good hospitality we again made a reservation at your hotel. However it was a sheer disappointment. It is to bring to your notice that we booked 4 rooms and to our utter surprise we were allotted a very small room (Room No. 406) for a family of three person.When enquired the Receptionist , she was very rude and non cooperative at the moment. The charges were on the higher side, no concession was given, then why our family had to suffer due to your mismanagement. No alternate arrangement was made. On 22nd June 2024 when we returned from Atal Tunnel we were informed we had to place our food order by 10.30 pm at the restaurant. We gave the order by 10 pm. We were made to wait for 1 hour and during the course of our meal when we asked for rotis we were informed that the staff had already left and locked the kitchen. When we told the staff that we are hungry and with small kids, then the staff reluctantly bought 3 rotis. This is the kind of treatment we get after making reservations hotel. The list of mismanagement is huge, no fresh towel, no water jars or bottle refill no blanket and when we made a call for blanket at night the personnel said what can I do , we cover with bed sheet.Only after calling receptionist she made them send blanket. This is a serious offence on your part which shall not be taken lightly. Therefore you are requested to refund our 2 days tariff of Room No. 406. The photographs are being attached for your reference.
Room: Deluxe Room
Chandertal Regency has replied on Wed Jul 24 00:15:19 IST 2024
Dear Sir Thank you for taking the time to provide detailed feedback regarding your recent stay at Chandertal Regency Manali. We sincerely apologize for the numerous inconveniences you experienced during your visit. We are deeply sorry to hear about the issues you encountered, particularly with the room allocation and the service provided by our staff. This is certainly not reflective of the high standards we strive to maintain, and we regret that this impacted your stay negatively. Regarding the room issue, it is unacceptable that your family was provided with an inadequate room and that the staff's response was unhelpful. We are addressing this matter with our team to ensure it does not happen again. Additionally, we will provide additional training to our staff to ensure they handle all guest interactions with the utmost professionalism and courtesy. We also apologize for the delay and service issues you faced at our restaurant. Waiting an hour for your meal and being told that the kitchen was closed during your dinner is not the level of service we aim to provide. We are reviewing our restaurant operations to ensure such situations are avoided in the future. The lack of essential amenities like fresh towels, water jars, and blankets is inexcusable. We will take immediate steps to ensure all rooms are adequately prepared and stocked for our guests. We understand your frustration and disappointment, especially considering your positive previous stay. We value your loyalty and want to make things right. Therefore, we are prepared to offer a free upgrate to your next visit. Please contact us directly, so we can process your refund and discuss the details of your future stay. We hope you will give us another opportunity to serve you better.
Good Stay
Property was good cleanliness and ambience was very nice restaurant service can be improved in term of time to order delivery
Room: Deluxe Room
Chandertal Regency has replied on Thu Jun 13 11:59:05 IST 2024
Thank you for your feedback. We're glad you enjoyed our property's cleanliness and ambiance. We'll work on improving our restaurant service to ensure quicker order delivery. We appreciate your input and hope to welcome you back soon.
Average Stay
The property was poorly managed due to following rooms including toilets were not cleaned despite telling the same at reception no tea cattle in many rooms although tea bags and sugar were there. Didn't get tea kettle despite asking. Had to order tea which was outside package. Since rooms were not regularly cleaned no change of towels& toiletries. The staff seems to be new to the property. It was clearly evident in their working and customer were sending repeated reminders toilet shower knobs came out and wc flush cover came out when pressed for flushing in couple of rooms lack of variety in food. Although the taste of food was good. Giving average rating due to two factor. 1. Hotel staff sameer was very helpful as he was on his toes whenever we faced any issues and provided us with resolution 2. Hotel chef went out of the usual menu and prepared khicdi as per our requirement for one of our guest which fell slightly ill during our stay.
Room: Premium Room with Balcony
Chandertal Regency has replied on Wed Jul 24 00:23:44 IST 2024
Dear Abhinav Chowdhury, Thank you for taking the time to provide detailed feedback on your stay at Chandertal Regency Manali. I apologize for the various issues you encountered, particularly with room cleanliness, lack of tea kettles, and the maintenance of the facilities. This is not the level of service we aim to provide, and I assure you that we are addressing these concerns with our housekeeping and maintenance teams to ensure such incidents do not recur. I appreciate your understanding and patience with our staff. It's great to hear that Sameer was helpful and proactive in resolving your issues, and that our chef went out of his way to prepare a special meal for your guest. We will ensure they are recognized for their efforts. We value your feedback as it helps us improve our services. Thank you for bringing these matters to our attention, and we hope to provide you with a much better experience on your next visit.
Excellent hotel
Property location was good, away from traffic nice quiet place excellent view and service was also good and rooms were good.
Room: Deluxe Room
Chandertal Regency has replied on Thu Jun 13 11:59:54 IST 2024
Thank you for your positive feedback. We're delighted to hear that you enjoyed our property's location, serene ambiance, excellent view, and good service. It's wonderful to know that you found our rooms comfortable. We hope to welcome you back for another enjoyable stay.
view from balcony was very nice food was ok
familyHotel was very nice and Samiksha was so helpful overall customer service was good.housekeeping and staff was so helpful
Room: Premium Room with Balcony
Chandertal Regency has replied on Thu Jun 13 12:00:31 IST 2024
Thank you for your kind words. We're thrilled to hear that you had a very nice stay and that Samiksha provided excellent assistance. It's wonderful to know that you found our customer service, housekeeping, and staff to be helpful. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.
Not recommended hotel. Worst experience
familyWe booked family duplex room in chandertal regency hotel under the impression that it is a summit hotel, which it was but not anymore. The room built up is good but the room is very hot as all heat gets absorbed and there is no ac or fan in the rooms. After several requests also they didn’t provided any table fan and we had to sleep with door and windows open as it was very hot and suffocating. Service of the hotel is pathetic. Breakfast was very limited. Also food quality and taste was also very bad. The location of the hotel is also such that you won’t get taxis easily and wait for long time and pay extra for nearby locations also. We had to wait for an hour for the taxi which we had to arrange ourselves because hotel will either not help you or will book at very high cost. All in all very bad experience. Better hotels are available in mall road and easy to commute from there.
Room: Family Duplex
Chandertal Regency has replied on Thu Jun 13 12:13:57 IST 2024
We apologize for the discomfort you faced due to room temperature and the lack of amenities. We're sorry for the unsatisfactory service and dining experience. Your feedback is noted, and we'll work to improve. Thank you for bringing these issues to our attention
Don’t expect much for breakfast
Location is good and away from city’s hustle. Rooms were clean. A bit of mismanagement between the people who stays at reception. Breakfast is basic with very less options.
Room: Deluxe Room
Chandertal Regency has replied on Thu Jun 13 12:14:32 IST 2024
Thank you for your feedback. We're pleased to hear that you enjoyed our location and found our rooms clean. We apologize for any mismanagement you encountered at the reception and for the limited breakfast options. Your input is valuable, and we'll work on improving our services. We hope to welcome you back for a better experience.
Excellent Stay
Well chandertel Regency was excellent over there..nice room, spacious space ,neat & clean,food was aslo excellent.. Highly recommend
Room: Deluxe Room
Chandertal Regency has replied on Thu Jun 13 12:15:18 IST 2024
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience at Chandertel Regency. It's great to know that you found the rooms spacious, clean, and the food excellent. We appreciate your recommendation and hope to welcome you back soon.
Holiday
Very good location and dinner and breakfast and lunch is also very good and staff is friendly all good
Room: Deluxe Room
Chandertal Regency has replied on Thu May 02 12:52:37 IST 2024
Thank you for your review! We're delighted you enjoyed our great location and delicious meals. It's also wonderful to hear our friendly staff contributed to your positive experience. We look forward to welcoming you back!
the MD was worst in his behaviour
one of their staffs abused me for some bedsheet stain issue n charged me the whole cost of the bedsheet for which I complaint• Highly disappointed by the behaviour n poor room facilities including broken furnitures and washing basin,I suggest everyone not to visit there
Room: Super Deluxe Room
Chandertal Regency has replied on Tue Jun 27 21:10:17 IST 2023
Greetings from Chandertal Regency, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
food not good
Same foods repeated everyday😖 and taste is not up to the marks.
Room: Luxury Room with Balcony (180 degree Valley view)
Chandertal Regency has replied on Mon Apr 03 13:35:57 IST 2023
Greetings from chandertal regency hotel, thank you for the review, we are sorry for inconvenient caused to you. We have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
Reviews
Don’t have atigates no power backup poor service
Room: Deluxe Room
Chandertal Regency has replied on Mon Apr 03 13:36:31 IST 2023
Greetings from chandertal regency hotel, thank you for the review, we are sorry for inconvenient caused to you. We have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
Room was not properly cleaned.Toilets were not cleaned properly.
Toilet was not cleaned properly.
Room: Deluxe Room
Chandertal Regency has replied on Thu Dec 02 16:13:46 IST 2021
Dear mr deepak. Namaste! thank you for choosing to stay with us and reviewing us in this forum, your feedback is important to us, hope to see you soon again in not so distance future. Regards, unit manager.
Lovely place in best rate
groupVery comfortable room with beautiful view of manali
Room: Deluxe Room
Chandertal Regency has replied on Mon Apr 03 13:41:51 IST 2023
Greetings from chandertal regency hotel. We are pleased to receive your review. Our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services. Looking forward to serve you again. Thank you.
Value of money
Good hotel, nice location with mountain view and cleaness is very good,
Room: Deluxe Room
Chandertal Regency has replied on Mon Apr 03 13:38:44 IST 2023
Greetings from chandertal regency hotel, thank you for the review, we are sorry for inconvenient caused to you. We have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
Good
Good as expected. Value for money.
Room: Premium Room with Balcony
Chandertal Regency has replied on Wed Apr 07 12:12:10 IST 2021
Dear guest, namaste! thank you for choosing to stay with summit hotels and resorts and for reviewing us in this forum. We are grateful to you for your kind words, we look forward in hosting you again in near future. Regards, unit manager.
Good experience
The hotel was cheaper than others in the area with all the aliments. It was a good experience overall.
Room: Deluxe Room
Chandertal Regency has replied on Wed Apr 07 12:11:56 IST 2021
Dear guest, namaste! thank you for choosing to stay with summit hotels and resorts and for reviewing us in this forum. We are grateful to you for your kind words, we look forward in hosting you again in near future. Regards, unit manager.
Average property
groupThey have decent room but it is 4-5km away from main manali and also staff behaviour is not good.
Room: Premium Room with Balcony
Chandertal Regency has replied on Sat Feb 13 15:45:13 IST 2021
Dear mr. Khatri, namaste! thank you for choosing to stay with summit hotels and resorts and for reviewing us in this forum. Your feedback is important to us, we wish to be given another chance in hosting you again in assurance of better services. Regards, unit manager.
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