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Review Of Capital O Good Luck Residency Hotel0123401234

Hatigaon, Guwahati

    User Rating & Reviews

    • everyone
    • couple
    • family
    • business
    2.7
    Average

    49 Ratings, 20 Reviews

    excellent
    14%
    very good
    24%
    average
    12%
    poor
    14%
    bad
    35%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 3
    • 1
    • 1
    • 1
    • 2
    • 1
    • 4
    • 1

    Rating Categories

    • Location3.6
    • Cleanliness2.6
    • Room3.6
    • Food2.4
    • Value For Money2.3
    • Facilities2.6
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    Reviews Summary

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    The property faces serious hygiene issues and poor service, with guests reporting dirty rooms, stained bedsheets, and unclean bathrooms. Despite some staff being helpful, many guests have criticized management for ineffective cleaning practices. Basic amenities often malfunction, and food service tends to be disappointing, with a lack of options for ordering externally. Although some visitors appreciated the location and food, the overall experience remains unsatisfactory with prevalent concerns about cleanliness and maintenance.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    priyanka.loyalty-icon

    Bad hygiene, terrible service, basic amenities don't work

    Travel Month: Mar 2024

    Room: Suite

    1.0

    Nor value for money

    devendra.solo

    Poor service and cleaning

    Travel Month: Dec 2023

    Room: Classic

    1.0

    Terrible Stay

    bijit n.

    terrible. Fully unsatisfied by hotel management. And it's unhigiene. Risk about life

    Travel Month: Dec 2023

    Room: Classic

    1.0

    Worst experience

    obed o.business

    Such a terrible experience it was, no hygiene, no service at all, people are calling this as hotel, they should change the name as cow shed.

    Travel Month: Jun 2023

    Room: Deluxe

    1.0

    Poor hygienic, and unprofessional manager.

    jambey t.business

    Very poor hygienic maintained. Although the property is new but maintenance is Zero. Bed sheet was replaced and there was potty in the wash room. Upon complaining and asked to change the room, the manager first didn’t listened me but later he asked room service boy to clean the room. I asked him about the sweeper, but manager that room was clean by sweeper. The room service boy later told me that there are no sweeper since last many months due to rude nature of the manager. There are plenty of dust, rusting, very old bedsheet and comforter, trash everywhere, poor room maintenance and many more. Don’t visit this hotel please.

    Travel Month: Feb 2023

    Room: Deluxe

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Terrible experience

    archana t.couple

    Service was very poor. Almost everything in the room was very dirty.

    Travel Month: Aug 2022

    Room: Deluxe

    Capital O Good Luck Residency Hotel has replied on Thu Nov 03 14:32:43 IST 2022

    Hi, archana talukdar! we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, divya

    1.0

    Poor service

    archana t.couple

    The service was very bad. The room was very dirty. The bedsheet - blanket cover everything was very dirty. Terrible experience.

    Travel Month: Aug 2022

    Room: Classic

    Capital O Good Luck Residency Hotel has replied on Thu Nov 03 14:32:43 IST 2022

    Hi, archana talukdar! sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead ) regards, divya

    3.0

    A

    gaurav.loyalty-iconcouple

    Stay - good service - good maintainance - bad, dirty bedsheets and floor. Gutka stained bathroom wall corners.

    Travel Month: Aug 2022

    Room: Deluxe

    2.0

    Staff behaviour & additional amount charged

    rahul p.business

    I am book online hotel, hotel charge additional amount in checking time.

    Travel Month: Jul 2022

    Room: Suite

    4.0

    Good

    ritesh o.couple

    Good and nice property food was good also

    Travel Month: Jun 2022

    Room: Suite

    5.0

    One of the best and economical hotel in the heart of guwahati.

    nachim.couple

    All staffs are very much helpful. They have given there best to make us comfortable. Location is very good. Food is delicious. Overall it's a great feeling to stay there for 3 nights

    Travel Month: May 2022 (3-Night Stay)

    Room: Deluxe

    • user photos

    Capital O Good Luck Residency Hotel has replied on Fri Jun 17 06:34:59 IST 2022

    Thanks for the positive rating, nachim aktar juwel! hope to hosting you soon with memorable experience to your next visit with us ) regards, hemant

    1.0

    Poor hygiene & service

    nitendra s.business

    Never book this property- rooms wall are dirty bed sheet with many more dirty spots blanket also with spot's dustbins old & dirty was remains after poor cleaning misquotes also in power TV remote without battery no more words to explain

    Travel Month: Mar 2022

    Room: Deluxe (3X)

    • user photos

    Capital O Good Luck Residency Hotel has replied on Fri Apr 08 11:51:29 IST 2022

    Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, andrew

    2.0

    Bad behavior of staff

    ananda p.couple

    Very bad quality service no water facility no cleaning staff food quality is so bad

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    4.0

    Comfortable stay at Budgted cost

    prasenjit n.family

    A Good Hotel with budgeted price for couple, family also Solo. The Hotel rooms are clean and staff behavior also Good. Location is also well. One bad thing that no one can order food from online or anywhere else. You have to eat Hotel restaurant food which price is bit high.

    Travel Month: Aug 2019

    Room: Classic (2X)

    Capital O Good Luck Residency Hotel has replied on Mon Aug 12 19:22:17 IST 2019

    Hey Prasenjit, thanks for rating us positively. We do apologize for the hassle faced. We ve forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Rahul

    4.0

    Good Stay

    nima.loyalty-iconfamily

    Hotel rooms are good but fooding service in the room is very poor. Cup and plates are not in good condition which needs to be improved. Hotel serves tea and coffee in the plastic or disposal glass which is not Good.

    Travel Month: Jul 2019

    Room: Classic (2X)

    Capital O Good Luck Residency Hotel has replied on Tue Aug 06 09:51:23 IST 2019

    Hey Nima, thanks for rating us positively. We do apologize for the hassle faced. We ve forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Navneet

    1.0

    Budget and food

    kaustubh d.couple

    If you are getting this property in less amount for a night than you may consider it. Restaurant and Location are their Ace factor. Rooms are tiny, Staff are not professional though they are not rude. Towels and covers are not so clean.

    Travel Month: Jul 2019

    Room: Classic (2X)

    Capital O Good Luck Residency Hotel has replied on Mon Aug 05 14:28:19 IST 2019

    Apologies for the inconvenience caused, Kaustubh! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we ve this feedback to our team so that corrective action can be taken soon to serve better. Regards, Navneet

    4.0

    Good Stay

    diali d.

    Good service with food and staff

    Travel Month: Feb 2019

    Room: Classic Room

    Capital O Good Luck Residency Hotel has replied on Mon Apr 22 12:36:39 IST 2019

    Hey Diali, we appreciate your valuable comments. Happy to know that you liked our services. Thanks a lot for staying with us. Looking forward to hosting you soon) regards, Sagar

    1.0

    Not good enough

    manoj d.

    Not good enough. Paid food quantity is not enough for one person should mention it thy have mentioned it full plate and we are receiving quarter plates.
    Breakfast issue is there you have to take a coupon from hotel then only you can get your breakfas. We are not beggars to asked for breakfast that we all ready paid for the room. It's very cheep to asked for a coupon from hotel. If there is a policy like that then hotel should provide the coupons at the room only and should inform while check in the hotel. Terrible experience from this hotel.

    Travel Month: Aug 2018

    Room: Classic Room

    4.0

    Location is a little in the outskirts but the facilities are good

    nirban c.

    Reached a little early but could check-in as per early check-in policy. The stay was comfortable, two half liter bottles of drinking water was not sufficient for two persons. I had to pay for the extra drinking water required during the stay.
    Breakfast was ordinary and service was unresponsive.

    Travel Month: Jul 2018

    Room: Classic Room

    1.0

    Bad room service

    ravinder s.

    Had bad smell in bathroom, something went wrong.
    Very bad room service.

    Travel Month: Jun 2018 (3-Night Stay)

    Room: Classic Room

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