Their of plunge pool, clean rooms, nicely decorated rooms or maybe they took it when they freshly painted. We were charged high rates and you'd think that you will be getting the room as advertised with a plunge pool. Guess what? we were shown to a room situated adjacent to the main property, which is just a 1star or lower rated room. This is basically and I'm not sure how they are even allowed to run a place like this
ZERO maintenance whatsoever. Linens were dirty, no hot water and water pipe just drip water. We checked out the main property as well and that wasn't great either. Same condition. They just deceive you by posting white/blue rooms to give you Santorini vibes. Nicely done, Calaila! Honestly when looking at nearby properties we were so how bad
Zero house keeping, zero front desk. Run by a bunch of 20s attenders, has no customer service mindset. Their "FRONT DESK" is a musty desk and you wouldn't even know it. When we asked to store our luggages, they asked us to keep it next to front desk, which was basically exposed to all elements, and most of the time none of these attenders are even seen and the gate is open 24x7.
One positive note: they did not allow us early check in / late check out, however, they did allow us to shower at start / end which we are very grateful, however, overall experience was pathetic to say the least. We had to ask very nicely though, thrice to get this (first two times we were straight up said NO)