Guests appreciate the property's good location and friendly staff, with some praising the ambience and food quality. However, many reviews highlight issues like unavailability of basic amenities such as electric kettles and towels, poor cleanliness, and inadequate service. Complaints about noisy events and poorly managed facilities are common, with guests expressing dissatisfaction over room conditions and delayed services during check-in. Overall, there’s a mix of positive feedback and significant concerns regarding the property's upkeep.