Room was good but we booked a big room with 2 queen beds for my family and it was confirmed too. But when we entered the house then accommodation owner said that big room is not available as previous tenant wanted to continue their stay. We were shocked and had to stay in 2 separate rooms. We as a family could not enjoy our stay together. Also there was no hot water in the morning, greaser was not working, owner said due to power outage. It was chilling Ooty weather, water was so cold and we just washed our faces and left without bath.