The property has a prime location close to the Taj Mahal, but many guests reported serious cleanliness issues, with dirty rooms and bathrooms. Several noted the furniture and amenities were either damaged or poorly maintained, including old bedding and malfunctioning showers. Hot water availability was inconsistent, and there were complaints about bugs and unpleasant odors. While some appreciated the staff's service, overall experience left much to be desired, with many feeling unsafe and unhappy during their stay.