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You are booking hotel for more than 30 days
Nerul, Navi Mumbai | 1.3 km drive to Seawoods Lake
74 Ratings, 26 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property has received mixed feedback. Guests appreciate the good location and some found the place clean, while many highlighted issues like unhygienic washrooms and inadequate facilities. Check-in experiences were poor, with complaints about staff behavior and extra charges for basic amenities. Room sizes and cleanliness also fell short of expectations, leading to dissatisfaction overall.
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Terrible Stay
We were there for a night stay only, didn't check the room properly as we were just there to rest. While going to sleep we noticed cockroaches roaming around all over the room. That's not acceptable at all, they couldn't even keep care of basic service. Terrible!
Room: Standard Ac Room
don't stay here
worst stay, they'll ask for a tip first 10 mins you get in and wait outside your door for a tip when you check out, terrible rooms, unhygienic washrooms, felt like a railway station lodg worst stay, they'll ask for a tip first 10 mins you get in and wait outside your door for a tip when you check out, terrible rooms, unhygienic washrooms, felt like a railway station lodge
Room: Deluxe Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:14:47 IST 2025
Dear Guest, We sincerely apologize for the extremely disappointing experience you faced during your stay. We regret the issues with room hygiene, washrooms, and staff behavior. Your feedback is taken seriously, and we will review our service standards and training to prevent such situations in the future. Warm regards,
Good Stay
it was good clean and At a good location it was good clean and At a good location
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:16:36 IST 2025
Dear Guest, Thank you for your feedback! We’re glad you found our hotel clean and conveniently located. We look forward to welcoming you again. Warm regards,
Average
The room which we got was good but the bathroom drainage was clogged.
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:18:17 IST 2025
Dear Guest, Thank you for your feedback! We’re glad you found the room satisfactory. We sincerely apologize for the issue with the bathroom drainage and will ensure it is addressed promptly. Warm regards,
Terrible Stay
Very poor facilities and no worth of this Villa as per rate. They are not serving complimentary water and other things also charging extra amount of food items .
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:20:12 IST 2025
Dear Guest, We sincerely apologize for the inconvenience you faced during your stay. We regret that our facilities and pricing did not meet your expectations. Your feedback is valuable, and we will review our services and amenities to ensure better transparency and guest satisfaction in the future. Warm regards,
Excellent Stay
Done.
Room: Deluxe Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:22:15 IST 2025
Dear Guest, Thank you for your feedback! We’re glad everything has been resolved and hope to welcome you again for an even better experience. Warm regards,
Worst staff behaviour amd managem
coupleOne of the worst experience ever had. Staff behaviour was terrible towards customers the guy on the reception. Threatened us us to shift the room and if you dont came early will cancel your booking even after checking
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:24:40 IST 2025
Dear Guest, We sincerely apologize for the terrible experience you faced during your stay. We regret the unacceptable behavior of our staff and the inconvenience caused regarding your room and booking. Your feedback is taken very seriously, and we will take immediate steps to address staff conduct and improve our guest service. Warm regards,
Terrible Stay
Hotel owner and staffed are very much greedy, take more and more money you have. Service are very bad and attitude like hotel taj. It's better to stay in footpath instead of book room in this hotel hot water are not available. I suggest do not stay in this hotel at any cost
Room: Deluxe Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:26:31 IST 2025
Dear Guest, We sincerely apologize for the poor experience you had during your stay. We regret the issues with service, staff attitude, and lack of hot water. Your feedback is valuable, and we will take immediate steps to improve our services and ensure better guest satisfaction in the future. Warm regards,
Terrible Stay
very bad service from hotel staff they ask extra ₹1000 for 1 hour early check in. ₹ 1000 for early check in and ₹1100 for extra bed
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:28:26 IST 2025
Dear Guest, We sincerely apologize for the inconvenience you faced regarding extra charges for early check-in and the additional bed. Your feedback is valuable, and we will review our policies and staff practices to ensure transparency and better service for our guests in the future. Warm regards,
Poor Stay
Manager was very rude. Condom packets was in the bathroom. Bedsheets was very stinky and room is very small even water bottle is been charged.
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:30:12 IST 2025
Dear Guest, We sincerely apologize for the unpleasant experience you faced during your stay. We regret the issues with room cleanliness, rude behavior from the manager, and additional charges for basic items. Your feedback is valuable, and we will take immediate steps to improve housekeeping, staff conduct, and overall guest experience. Warm regards,
Date
It was a good time for us!!!!!!
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:40:18 IST 2025
Dear Guest, Thank you for your feedback! We’re glad you had a good time and enjoyed your stay. We look forward to welcoming you again. Warm regards,
Not so good
Room bedsheet bed not so clean. Feeling not so secure. Rate also high. Breakfast not good not recommended not for family
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:43:15 IST 2025
Dear Guest, We sincerely apologize for the issues you faced during your stay, including cleanliness, security concerns, breakfast quality, and pricing. Your feedback is valuable, and we will take immediate steps to improve our facilities and services to provide a better experience for our guests. Warm regards,
Terrible Stay
The place is terrible, staff is not good, and the basic amenities are not there. Very bad experience
Room: Deluxe Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:12:40 IST 2025
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. We regret that our staff and amenities did not meet your expectations. Your feedback is valuable, and we will take immediate steps to improve our services and facilities. Warm regards,
Average Stay
Cleanines is not upto the mark. I asked for a upgrade in room even it was available i was not upgraded
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:10:47 IST 2025
Dear Guest, We sincerely apologize for the inconvenience you faced regarding room cleanliness and the missed upgrade. Your feedback is valuable, and we will take immediate steps to improve housekeeping standards and ensure better service in the future. Warm regards,
wow loaction
Location is very good and cool .
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Sat Oct 25 17:45:01 IST 2025
Dear Guest, Thank you for your feedback! We’re glad you enjoyed our hotel’s location and the pleasant atmosphere. We look forward to welcoming you again. Warm regards,
Not worth it
Not worth it. I booked a room for a day the curtain was having strain and the bedsheet was also so thin. Not at all worth it. Moreover we ordered a water bottle and the person who brought it was forcefully taking tips so the water bottle cost double.
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Thu Nov 23 17:36:28 IST 2023
Dear Guest, Warm greetings! Kindly accept sincere apology for inconvenience caused, We have taken your feedback into consideration and discussed with our team. We look forward to welcoming you again .
Worst hotel
Room are much more smaller than they are shown in picture's bedsheets were not clean, toilet was not clean, broken toilet seat, dirty washroom, no hot water, dirty water coming out of tapstotally unhygienic hotel not at all recommended
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Thu Nov 23 17:35:54 IST 2023
Dear Guest, Warm greetings! Kindly accept sincere apology for inconvenience caused, We have taken your feedback into consideration and discussed with our team. We look forward to welcoming you again
Good Stay
It was nice property in small budget
Room: Deluxe Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Fri Aug 04 15:54:05 IST 2023
Dear guest, Greetings from Hotel,Thank you so much for your nice feedback after your visit to our Hotel. We are happy to hear that you enjoyed your stay and hope to serve you again.
Room was ok
Not that good, not like it was on app
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Mon Apr 17 17:03:08 IST 2023
Dear guest, sincerely apologise for the inconvenience during your stay. We would surely look into your feedback and ensure we rectify on the shortfalls. We look forward to the opportunity to welcome you once again.
Just okay
businessLocation is convenient, rooms are small but clean.
Room: Standard Ac Room
VILLA RESIDENCY NAVI MUMBAI has replied on Mon Apr 17 17:03:41 IST 2023
Dear guest, warm greetings, thank you for sharing a great review. We are pleased to learn that you experienced a comfortable stay. We hope to welcome you back again for another memorable stay experience. Best regards
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