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Pangoli, Lonavala
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Excellent Stay
Well kept property, clean and hygienic. With plenty of amenities on the premises and completely welcoming ambience, makes you feel at home instantly. Definitely recommended and will stay again here on my next visit for sure.
Villa De Quads has replied on Fri Jun 07 17:46:24 IST 2024
Thank you Mr.Menon for your feedback. We are happy to hear that our efforts to maintain clean and welcoming environment were noticeable. We are looking forward to welcoming you again for relaxing visit in near future.
Hopeless stat
soloOur stay was horrible from check inn to check out process. Owner was not at all co operative. Their were no towels no toiletries no proper blankets, and at chech out time they took almost half an hour to return our security deposit. Would prefer not to book this property.
Villa De Quads has replied on Sat Mar 30 11:43:50 IST 2024
Thank you for your feedback. Would like to put on record the following Pl note that it is clearly mentioned on make my trip that the toiletries and towel have to be arranged by the guests. Also the checkin was late in the evening around 7.30 pm and on request at a very short notice the owner arranged the cock to prepare dinner. All the groceries where arranged by the caretaker. During checkout there was a request to fry eggs which the caretaker themselves prepared and served which is not part of their duty. The scanner provided to refund the security deposit was giving errors, finally the refund was provided through another guests mobile number. You didn't pay Rs 300 to the caretaker for preparing breakfast which the owner paid. Also during checkout you abused the caretaker even after providing all services.
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