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Review Of Via Guru Heritage0123401234

Kalamboli, Panvel

    User Rating & Reviews

    • everyone
    • group
    • solo
    • business
    • family
    3.4
    Good

    29 Ratings, 24 Reviews

    excellent
    38%
    very good
    17%
    average
    14%
    poor
    14%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 5
    • 4
    • 5
    • 1
    • 2
    • 3
    • 1

    Rating Categories

    • Location4.5
    • Cleanliness4.0
    • Food1.3
    • Value For Money3.2
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the spacious and clean rooms in this property, along with the nice ambiance and good wifi speed. Many found the location convenient and enjoyed the friendly staff. However, there were consistent complaints about maintenance issues, unclean washrooms, and problems with air conditioning. Some guests were disappointed with the breakfast arrangements and overall hygiene.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    vishnu s.solo

    From clean accommodations to courteous service, everything impressed me; the calm environment allowed me to relax fully.

    Travel Month: Oct 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    adi d.family

    Arrival was seamless, my room clean, and staff welcoming; the organized and steady service made the stay comfortable.

    Travel Month: Nov 2025

    Room: Deluxe Room

    5.0

    Leisure sta

    shivangi c.business

    “Great ambience and peaceful surroundings. The property feels premium, and the rooms are beautifully designed. Ideal for both business and leisure stays.”

    Travel Month: Nov 2025

    Room: Deluxe Room

    5.0

    Value for money sta

    mrisha c.business

    Had a wonderful stay! The rooms were clean, the staff was polite and helpful, and the location was perfect. Check-in and check-out were smooth through Fabhotel. Great value for money — would definitely book again!

    Travel Month: Oct 2025

    Room: Deluxe Room

    4.0

    Clean roomsand staff welcoming

    rudra s.solo

    Reception handled check-in efficiently, my accommodation clean and staff welcoming, the organized flow created comfort throughout.

    Travel Month: Oct 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Mon Nov 03 18:03:53 IST 2025

    Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon

    5.0

    Excellent Stay

    suresh k.family

    I liked the tidy environment, fresh accommodations, and polite staff; the organized service ensured a stress-free visit.

    Travel Month: Oct 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Mon Nov 03 18:03:56 IST 2025

    Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon

    1.0

    Terrible Stay

    vikas g.family

    staff behaviour so terrible. no hygiene maintain. breakfast added with extra cost but denied.

    Travel Month: Oct 2025

    Room: Deluxe Room

    • user photos
    • user photos

    Via Guru Heritage has replied on Mon Oct 27 16:31:22 IST 2025

    We sincerely apologize for the inconvenience you faced. Your feedback is noted, and we’ll take immediate steps to improve. Thank you for bringing this to our attention.

    2.0

    Poor Stay

    paras a.business

    Location Good on main road. But room not cleaned properly with broken tiles. In breakfast they will provide only one plate Idli.

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Fri Oct 17 15:24:59 IST 2025

    Thank you for sharing your feedback. We’re glad you found the location convenient. However, we sincerely apologize for the issues you faced with room cleanliness and broken tiles, which caused inconvenience during your stay. Your feedback has been shared with the property team to ensure immediate corrective actions and improvements in housekeeping and room maintenance.

    1.0

    Terrible stay, stay away from this type of hotels, MMT should verify

    ashish a.solo

    Booked Ac room but didn't allowed Ac room. No clean washroom, no proper water supply & service is also not upto the mark. terrible stay

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Thu Sep 25 16:07:04 IST 2025

    We sincerely regret the inconvenience caused during your stay. The concerns regarding non-allocation of the booked AC room, washroom cleanliness, water supply, and service quality have been noted and taken up with the property team on priority. Please be assured that corrective steps have been implemented to avoid such issues in the future. Guest comfort and satisfaction remain our top priority, and we deeply regret that we fell short this time. Issues have now been resolved.

    5.0

    Excellent Stay

    ritik d.solo

    Ambience was nice of the room . Staff was soft spoken. Clean and hygienic washrooms. Clean towels were provided.

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Mon Oct 27 16:31:17 IST 2025

    Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon

    5.0

    Excellent Stay

    yashi a.solo

    Rooms were spacious and clean . All the amenities were provided as they were mentioned. Staff was helpful and polite.

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Mon Oct 27 16:31:14 IST 2025

    Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon

    3.0

    Average Stay

    rimpa b.

    The bedsheet was no clean in bathroom the sink doesn't have the pipe flush button was not working properly we had include breakfast in our stay but they didn't give us the breakfast we have to pay for our own breakfast there was no room service phone tv was no working lights were not working either

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Mon Sep 29 13:21:13 IST 2025

    We sincerely apologize for the inconveniences you faced during your stay, including the unclean bedsheets, bathroom issues, non-functional TV and lights, and breakfast not being provided as part of your booking. Your feedback has been shared with the hotel team to ensure corrective actions are taken for better service and guest comfort. We regret the discomfort caused and appreciate your patience. The issues you highlighted have now been resolved.

    1.0

    Terrible Stay

    vaibhav k.group

    the room provided to me was not in a proper condition, and I faced the following issues: The room was not clean and maintained as expected. I noticed cockroaches inside the room. Pillow covers were not washed and appeared unhygienic. Bed sheets were not clean. The air conditioner was not working properly.

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Tue Sep 23 12:50:27 IST 2025

    We sincerely apologize for the unpleasant experience you faced during your stay. We regret the issues with room cleanliness, presence of cockroaches, unwashed pillow covers, dirty bed sheets, and malfunctioning air conditioner. Guest comfort, hygiene, and proper maintenance are our top priorities, and your feedback has been shared with the housekeeping and maintenance teams for immediate corrective action. We are committed to improving our facilities and services to ensure a better experience for all guests in the future.

    4.0

    Good Stay

    arun s.solo

    Nice Amenities and need to revamp the hotel rooms and interiors. Also rooms are refreshed with room fresheners

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Thu Sep 11 20:03:20 IST 2025

    Thank you for sharing your feedback. We’re glad you liked our amenities and appreciate your suggestions regarding the rooms and interiors. Your input regarding room freshness and overall ambience has been noted, and we will work towards enhancing the experience for our guests.

    1.0

    Terrible Stay

    suryesh g.business

    No basic thing as per recommended by MMT Like Breakfast, TV, Dirty bedsheets no soap, and Chair etc

    Travel Month: Sep 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Sat Sep 13 17:57:51 IST 2025

    We sincerely apologize for the inconvenience you faced during your stay. The concerns regarding missing basic amenities, cleanliness, and breakfast service are not reflective of the standards we uphold at FabHotels. Your feedback has been shared with the concerned team, and corrective measures have already been implemented to ensure proper hygiene, availability of amenities, and adherence to promised services. Issues highlighted have now been resolved.

    4.0

    Good Stay

    shashikant m.solo

    The room interiors were nice and Wifi speed was so good.. A best budget option in this area I must say

    Travel Month: Aug 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Fri Sep 19 18:15:58 IST 2025

    We’re glad you liked the room interiors and found our Wi-Fi reliable. Happy to be your best budget choice in the area. Hope to host you again soon!

    4.0

    Good Stay

    dheeraj d.solo

    neat and clean room. friendly staff. it's a good budget hotel option with all the basic amenities. AC and wifi were working well. good hotel location

    Travel Month: Aug 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Fri Sep 19 18:16:19 IST 2025

    Thank you for appreciating our clean rooms, friendly staff, and amenities. We’re glad you found us a good budget stay with a convenient location. Hope to host you again!

    5.0

    good experience overall near prime spots

    arav m.solo

    peaceful environment made it perfect for rest. room service was on time . daily housekeeping was prompt. everything was smooth.

    Travel Month: Aug 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Fri Sep 19 18:16:35 IST 2025

    We’re delighted you enjoyed the peaceful environment and timely services. Glad everything was smooth during your stay. We look forward to welcoming you again!

    5.0

    bed was comfortable a

    anya s.solo

    really enjoyed the stay. and rooms was neat and clean and the food was decent, check - in was smooth

    Travel Month: Aug 2025

    Room: Deluxe Room

    Via Guru Heritage has replied on Fri Sep 19 18:16:53 IST 2025

    We’re glad you enjoyed your stay and appreciated the clean rooms, decent food, and smooth check-in. We look forward to welcoming you back soon!

    4.0

    perfect loc

    adhya k.solo

    even though it was peak season, service was on point.

    Travel Month: Aug 2025

    Room: Deluxe Room

    Via Guru Heritage

    We’re delighted to know our team could maintain smooth service even during peak season. Thank you for appreciating us—we look forward to hosting you again!

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