The property is nestled in a scenic spot, surrounded by tea and coffee estates. Guests appreciate the cool ambiance and friendly staff, showcasing a good attitude towards service. However, it falls short on several fronts, with reports of poor maintenance, lack of hot water, and unclean conditions. Additionally, the access roads are challenging, making it hard to locate. While the food delivered from outside is noted to be tasty, guests mention extra charges for delivery and limited menu options.