As per the price the stay was not appropriate. I I book the stay with food dinner and breakfast, but at the time of dinner, there was not at all proper service given to us. We went into the restaurant at 8:30 and until unless we leave, they didn’t provide us any water bottle when I asked the waiter to provide me the water bottle, he said it’s chargeable. I even said it’s okay. I will pay for it, but I didn’t get any water bottle till I leave for every meal. I used to wait for at least 20 to 30 minutes, even though I pre-ordered everything still, they had a very precise and small menu, where I thought they might have an buffet or something, but there was no such option. This thing should have been communicated an earlier only the check-in was not welcome properly where we saw other people getting welcome by Tilak and everything you were just welcome by normal. In room, the TV was not at all working. I tried connecting my Wi-Fi. I tried connecting Hotel Wi-Fi, but it was not at all getting connected, which was really unacceptable. I called the reception reception and they will be sending someone it was night, 11, but no one came. I thought at least duty manager might look into this, but they didn’t in washroom. There were no hand wash. There were no tissue paper. There were no hand towels. Really unacceptable, I am saying this because I paid a certain amount. Every time I stay at different properties at a good properties. There is no problem paying a higher price where I paid a higher price, but I didn’t get the service as that I think trade should focus more on customer service, not just showcasing them in a very good level on social media.
Treat Hotel Nashik City Center has replied on Wed Aug 13 22:48:10 IST 2025
Dear Tejas,
Thank you for sharing your experience. It’s clear that your stay did not meet your expectations, and we genuinely apologize for the issues you encountered. We understand how important proper service and amenities are during your visit, and your feedback will be taken seriously to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to provide a better experience in the future.