I recently stayed at [THE WAYANAD CLUB ] and it was, without a doubt, the worst hotel experience I’ve ever had. They didn't even provide water and soap for the shower & NO BREAKFAST provided , NO WIFI The room was filthy. There was dust everywhere, the carpet had visible stains,
The amenities advertised on the website were either broken or non-existent. The pool was closed for maintenance.
I did not feel safe at all. I felt ripped off and would have been better off sleeping in my car. Overall, my stay at [Thewayanad Club] was horrendous. I strongly advise against staying here – do yourself a favor and book elsewhere! ---
The Wayanad Club has replied on Mon Dec 30 14:07:15 IST 2024
Dear Mr. Jamsheed,
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and sincerely regret that we fell short of meeting your expectations.
At The Wayanad Club, we prioritize guest satisfaction and strive to provide a comfortable and enjoyable stay for all our visitors. It is concerning to hear about the issues you faced with cleanliness, amenities, and the pool being unavailable during your stay. This is not the standard we aim to deliver, and we take your concerns very seriously.
Your feedback has been shared with our team, and we are actively addressing the points you raised to ensure this does not happen again. We are currently reviewing our processes and implementing necessary improvements to ensure all amenities are in perfect condition and the highest standards of cleanliness are maintained.
We truly value your insights as they help us grow and improve. We hope you would consider giving us another chance in the future to provide you with the exceptional stay that so many of our guests have come to love.
Warm regards
The Wayanad Club