The rooms are not clean and i had to ask to change the bed sheet. The bathroom also needed repairing. And towards the end of stay when you check out and pay for food, they make you pay a lot extra than the actual bill. My total for food was somewhere around 2k but they made me pay 3. 2k for food saying they have added taxes and even their calculator had a flaw, it was calculating all the wrong numbers so when i asked them to check the bill again, they used that calculator to show me it was all okay. If they had asked for a tip, i would have happily given it to them, but is it the way you treat your customers? at least be truthful to your guest, it will only increase your own goodwill!