First of all, the food is fantastic. Second, the rooms are comfortable, and the amenities and bathroom are great.
Service could be better; we had to make multiple phone calls to remind housekeeping to bring extra water or blankets. Also, for a property with limited outdoor space, there were private functions every night that we were there, which limited our ability to enjoy the space as paying guests.
Why I ultimately decided to go with the rating that I did is because the managers essentially enable price gouging. And blame MMT for it. We had originally been booked to stay here for 2 nights as a stopover between Kashmir and Nubra Valley. When the incidents happened in Pehelgam, we had to change our plans at the last minute and fly directly into Leh instead of starting in Srinagar.
I reached out to the hotel and asked whether I could make a new reservation for 4 days instead of 2, and get refunded for the original reservation, given the extenuating circumstances. So, stay there from the 26th to the 30th, instead of the 30th to the 2nd. I was more than doubling my spending for a suite with them. They said that they would call me back and never did.
On check-in, I continued to follow up with the FDMs, and they said that MMT would have to contact them for any consideration. I requested a cancelation through MMT, and then they pivoted to their off site reservation office needing to receive details from MMT.
12 days after leaving the property - fed up - I still have not even gotten a response from them on any potential adjustments.
How greedy do you have to be to gouge for 2 additional days of charges (~70k) in the face of unprecedented and emergent circumstances, when you've already received over 1.5L from me, which you wouldn't have otherwise? This is not remotely customer friendly and is essentially as tone deaf and greedy as is possible.