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Sector 104, Noida
607 Ratings, 294 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests generally appreciate the courteous staff and the decent food quality, particularly noting the delicious breakfast options. However, many are disappointed with the property’s cleanliness, maintenance, and location, describing rooms as small, old, and often smelling unpleasant. The lack of amenities and poor customer service leave much to be desired. Some enjoyed the cooperation from staff, but overall, expectations for the brand seem unmet.
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Terrible Stay
I don't know how can your team ask for review while this hotel had been closed 2 days before the booking. We have arrange another hotel on urgent basis. This is not acceptable.
Room: Winter Green Room
Horrible experience
groupThis hotel was shutdown two day before my booking & i don't know why your team not informed to us regarding hotel had been closed. We had arranged other hotel in the emergency with high charges. This exercise is not acceptable & this is total your mistake.
Room: Winter Green Room
Terrible Stay
This hotel is not recommended for comfort stay. 1. Dirty and outdated equipments 2. Food quality is worst will never recommend the fern group for anyone. In fact they should return all my amount
Room: Hazel Suite
Bad hotel
1. Small water bottle of 250 ml is provided 2. Poor customer service 3. Most of the breakfast items are not available after 9 am and staff tells that its over now. 4. Salty water in the washroom for taking bath. 5. Lazy and unprofessional receptionist.
Room: Winter Green Room
Poor Stay
businessLocation was inside the lane and cab also will not enter into that small lane. Room was too small with no view at all. Food was average. Overall this is not the fern quality which they are providing other the fern chain.
Room: Winter Green Room
Terrible Stay
I would recommend to refund my payments
Room: Winter Green Room
The Fern Residency, Noida has replied on Sat Aug 31 17:33:16 IST 2024
Dear Mr. Ahire, We regret to hear that your experience did not meet your expectations and appreciate your suggestion for a refund. Your feedback is crucial for us to improve our service and ensure customer satisfaction. To address your concern promptly, we would like the opportunity to look into the issue further. Could you please provide us with your order or service details? Once we have this information, we will thoroughly investigate the matter and work on a resolution. Rest assured, we are committed to providing a fair and satisfactory outcome for you. If a refund is deemed appropriate according to our policies, we will process it accordingly. Your patience and understanding in this process are highly valued. Should you have any further queries or require assistance, do not hesitate to reach out. We are here to help. Thanks & Regards Pawan Kumar Operations Manager
Not recommending
businessRooms are not neat, had a foul smell and cafeteria need a lot of improvement in menu and front office support need to be improved
Room: Winter Green Room
The Fern Residency, Noida has replied on Fri Aug 30 15:20:36 IST 2024
Dear Mr. Nath, We're genuinely concerned to hear about your experience and the cleanliness issues you encountered with your room. The comfort and satisfaction of our guests are top priorities, and it's clear we fell short in your case. We're already addressing the cleaning oversight with our housekeeping team to ensure all areas meet our high standards. Equally, your feedback on the cafeteria menu is invaluable to us. We’re actively working on enhancing our food selection to cater to a variety of preferences and dietary requirements. We aim to provide an enjoyable dining experience, and your input helps us understand where we need to focus our efforts. In regards to our front office support, we acknowledge that there is always room for growth and improvement, and we will provide additional training to our staff to elevate the level of service that our guests deserve. We sincerely hope to have another opportunity to demonstrate our commitment to excellence and to provide you with a much more pleasant and comfortable stay. Please feel free to reach out to our front desk for any further assistance or concerns – we are here to ensure you have a delightful experience with us. Thanks & Regards Pawan Kumar Operations Manager
Not so good suit
coupleI booked a suite but found a normal room(even smaller) with a living room. I booked here for the 2nd time and the suite is even worse than the normal room. Go to the normal room instead.
Room: Hazel Suite
The Fern Residency, Noida has replied on Fri Aug 30 15:20:17 IST 2024
Dear Mr. Giri, We are disappointed to hear that your recent stay did not meet the expectations set by your previous experience with us. It is concerning to learn that the suite provided did not align with the description and standards we aim to uphold. We take your feedback seriously and would like the opportunity to rectify the situation. To ensure we address your concerns effectively, we invite you to reach out to our customer service team directly. We are committed to investigating this issue and ensuring that the suite accommodations meet their advertised specifications and comfort level. Your satisfaction is important to us, and we hope to resolve this to your liking. We value your patronage and hope to regain your confidence in our accommodations. Thanks & Regards Pawan Kumar Operations Manager
Stay at fern noida with family-12-13 aug 2024
familyProperty on th highway but exact location slightly confusing to find. The rooms were well cleaned & spacious. Room service was up to the mark. Hotel lobby is very congested & amenities like swimming pool, garden, gym, spa were missing. We have booked the night meal too & expecting the buffet at night but surprisingly there was no buffet because there were no any other person who came to restaurant to dine. They ask us to order anything in avl menu except the starters. Morning breakfast was good. Restaurant staff was also good & well behaved. Overall good but due to lack of amenities, the excitement was low.
Room: Winter Green Premium Room
Review
Rooms were stinking, linen on bed was stinking. The experience was not good. Everything need to be asked if you want to have it in your room
Room: Winter Green Room
The Fern Residency, Noida has replied on Fri Aug 16 21:37:20 IST 2024
Dear Mr. Tripathi, We are genuinely concerned to hear about your disappointing experience with the cleanliness of our rooms and the state of the linen. Please be assured that we take all feedback seriously and will take immediate steps to address the issues you've highlighted regarding room odor and the quality of our linens. Maintaining high standards of hygiene and guest satisfaction is a top priority for us. To ensure this, our housekeeping team will undergo additional training, and we'll be reviewing our room amenities and service protocols to ensure that all guest necessities are readily available without the need for requests. We are committed to ensuring that every guest has a comfortable and pleasant stay, and what you experienced is certainly not up to the standards we strive to uphold. We would appreciate the opportunity to make things right and hope that you will give us another chance to provide you with the quality stay that so many of our guests have grown accustomed to. If you’re willing to discuss this further, please contact our guest relations team at your convenience. Thanks & Regards Pawan Kumar Operations Manager
Worst wildlife experience worst pols don't book hell life for one night
soloEntire night rats are falling from down sealing and stinking rooms with bad bathroom pls don't book check the review all room was full of rats
Room: Hazel Suite
The Fern Residency, Noida has replied on Mon Aug 12 22:48:03 IST 2024
Dear Ms. Dalpatia, We are truly concerned to hear about your experience regarding cleanliness and pest control in our rooms. The situation you've described is quite alarming and certainly not in keeping with the standards we strive to maintain. We have taken immediate action to address this by conducting a thorough inspection and working with professional pest control services to resolve the issue and ensure that it does not recur. We’re also implementing additional measures to enhance our room cleanliness, including frequent checks and preventative maintenance. Please know that we are committed to providing our guests with a comfortable and enjoyable stay. We recognize the discomfort this has caused and would like the opportunity to make it right. We encourage you to reach out to our customer service team to discuss your experience further and to allow us to offer a resolution that meets your satisfaction. Your feedback is invaluable in helping us improve, and we are dedicated to restoring your confidence in our establishment. Thanks & Regards Pawan Kumar Operations Manager
Good experience
Well equipped rooms with various facilities and good room service. Water is very very hard to take bath. They should use softener
Room: Winter Green Room
The Fern Residency, Noida has replied on Mon Aug 12 22:48:30 IST 2024
Dear Mr. Agrawal, We're delighted to hear that you found our rooms well-equipped and our room service to be good. Your comfort is our priority, and it's great to know we met your expectations in these areas. Regarding the water quality, we take your feedback very seriously. Addressing the hardness of the water is important for us as we strive to provide a comfortable and pleasant experience for all our guests. We are looking into solutions, including the installation of a softener system, to ensure that our water is pleasant for all uses, including bathing. Please rest assured that we value your input and are actively working on making improvements. Your satisfaction is important to us, and we hope you will notice a positive change during your next stay. Thanks & Regards Pawan Kumar Operations Manager
Disappointed disappointed staying.
soloBathroom with drainage big flyers. Hot water in a bucket. The restaurant was not hygienic. Hotel location is poor.
Room: Winter Green Room
The Fern Residency, Noida has replied on Mon Aug 12 22:47:35 IST 2024
Dear Mr. Agarkar, We are genuinely concerned to hear about your experience and take your feedback seriously. It is disheartening to learn that the bathroom drainage was an issue and that our hot water facilities did not meet your expectations. We aim to provide comfortable and functional amenities, and we will investigate and address these matters promptly. Regarding the restaurant hygiene, we uphold strict cleanliness standards, and your comment has prompted an immediate review of our protocols to ensure they are being rigorously followed and improved where necessary. We also regret to hear that our location did not align with your preferences. While we cannot change our location, we continuously strive to enhance our guests' stay by offering the best services and facilities within our premises. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests in the future. If you choose to stay with us again, we would like the opportunity to demonstrate the high standards we are known for and to regain your trust. Thanks & Regards Pawan Kumar Operations Manager
Bad experience don’t book personal advice
businessRoom and washrooms are unhygienic and and it was stinking smelly sheets of bed too! kindly think before once you book this hotel
Room: Winter Green Room
The Fern Residency, Noida has replied on Fri Aug 09 17:15:00 IST 2024
Dear Dr Bhadana, We are concerned to hear about your experience regarding the cleanliness of our rooms and washrooms. It is unacceptable for guests to face such issues, as our standard is to provide a clean and comfortable environment. Your feedback on the smell and the condition of the sheets has been taken seriously. We have addressed this with our housekeeping team to ensure that they are adhering to our strict protocols and to prevent such situations from occurring in the future. It is our hope that you will consider staying with us again so we can deliver the quality experience you expect and deserve. Please reach out to our management to discuss this further, so we can make things right. Thanks & Regards Pawan Kumar Operations Manager
Poor stay at fern hotel noida
Good location, staff helpful and smiling. The rooms are dirty with smelling water and the food is ok. But, overall a very bad stay
Room: Winter Green Room
The Fern Residency, Noida has replied on Tue Aug 06 21:57:09 IST 2024
Dear Mr. Puranik, We appreciate the feedback on our location and staff. It's disheartening to learn about the room conditions and the issues with the water you experienced. Please know that we take cleanliness very seriously and what you encountered does not meet our standards. We'll address this immediately with our housekeeping team to ensure our rooms provide a comfortable and clean environment for our guests. Your comments about the food are also being reviewed to improve our offerings. We hope to have an opportunity to better your experience with us in the future. Thanks & Regards Pawan Kumar Operations Manager
Terrible Stay
Horrible staff after showing him the booking he made me wait for more than 1 hour
Room: Winter Green Premium Room
The Fern Residency, Noida has replied on Mon Aug 05 17:25:32 IST 2024
Dear Mr. Banwani, We are genuinely concerned about the wait you experienced despite having your booking, as we strive to provide efficient and prompt service. It is clear that we fell short of our own standards and your expectations on this occasion. We are reviewing our check-in procedures to understand how this happened and to prevent such occurrences in the future. Your feedback is invaluable in helping us improve and ensure that our guests do not face similar inconveniences. We are addressing this with the team to ensure better coordination and communication, so that our guests are attended to swiftly and adequately. Meanwhile, if there's anything specific that we can do to make up for your experience, we would like to hear about it. We hope you will give us another opportunity to serve you better and demonstrate the level of service we are known for. Rest assured, we are committed to making the necessary improvements and we hope to have the chance to welcome you back under better circumstances. Thanks & Regards Pawan Kumar Operations Manager
Not align with fern residency quality
businessRooms are stinky like someone has urinated, i stayed in so called premium room (408), ac stopped several time in night. Sound proofing is very poor. Room cleanliness is also at a low level. Its a disgust on the name of fern residency. No open-able window for fresh air, instead just sealed glass.
Room: Hazel Suite
The Fern Residency, Noida has replied on Mon Aug 05 17:25:16 IST 2024
Dear Mr. Vyas, We are truly sorry to hear about the discomfort you experienced during your stay with us. It is concerning to learn that the condition of the room fell short of our usual standards. Rest assured, the issues you've reported with room odor, AC functionality, and soundproofing will be addressed promptly with our maintenance team to prevent any such occurrences in the future. We are committed to providing our guests with comfortable and pleasant stays, and it is clear we missed the mark for you. The lack of openable windows is a structural aspect we cannot alter immediately, but please know that we are looking into alternative solutions to improve air circulation and overall guest satisfaction. We understand the impact of a clean and fresh environment on our guests' experiences and are taking measures to enhance our cleaning protocols to ensure all rooms meet the high standards expected at our residency. Your feedback is invaluable to us as it helps pinpoint areas requiring improvement. We hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Thanks & Regards Pawan Kumar Operations Manager
Below standard fern
Below standard hotel compared to all fern hotels i have visited so far. Rooms are average, location is also not that great.
Room: Winter Green Room
The Fern Residency, Noida has replied on Thu Aug 01 23:50:54 IST 2024
Dear Mr. Keluskar, We're genuinely concerned to hear your experience with our hotel did not meet the high standards we strive to maintain. It is disappointing to learn that the room quality and location fell short of your expectations, as we aim to provide a comfortable and convenient environment for all our guests. We take your feedback seriously and will certainly use it to improve our offerings. Should you choose to stay with us again, we hope to provide you with a more positive experience that aligns with the quality associated with the Fern Hotels brand. If there's anything specific you'd like to discuss or have suggestions for improvement, please don't hesitate to reach out to us directly. Thanks & Regards Pawan Kumar Operations Manager
Beware of rats
There were rat in the false ceiling which would make noise the night as they were trapped. The room was okay for the price.
Room: Winter Green Room
The Fern Residency, Noida has replied on Thu Aug 01 23:50:35 IST 2024
Dear Mr. Soni, We appreciate you taking the time to provide feedback about your stay. It concerns us to learn about the noise issue you encountered due to the presence of rodents in the false ceiling. Please be assured, we take matters like this very seriously, and have since engaged professional pest control services to address and ensure that such situations are thoroughly rectified. We're glad to hear that you found the room to be satisfactory for the price. We hope to have another opportunity to provide you with an improved experience in the future. Thanks & Regards Pawan Kumar Operations Manager
Good Stay
The place and services are good but the executive officer at reception should be more respectful towards guests, he was not too eager to greet you or attend to your service.
Room: Winter Green Room
The Fern Residency, Noida has replied on Mon Jul 29 16:24:58 IST 2024
Dear Mr. Nautiyal, We're glad to hear that you found our place and services to be good. Your feedback regarding the experience with our reception staff is concerning, and we take note of it with the utmost seriousness. Providing a warm and welcoming environment is fundamental to our hospitality values, and we regret that you felt this standard was not met in your interaction with the executive officer. We continuously work on training our team to ensure that each guest feels valued and well-attended to from the moment they walk in. Your comments have been shared with our staff, highlighting the importance of attentive and respectful service. We are committed to improving in this area and hope to demonstrate our dedication to guest satisfaction on your next visit. Thank you for bringing this matter to our attention, as it helps us to improve our service and ensure a better experience for all our guests. Thanks & Regards Pawan Kumar Operations Manager
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