The property has received numerous complaints, primarily about poor cleanliness and maintenance. Guests mentioned dirty rooms, stinky linens, and unhelpful staff. Many noted insufficient hot water and limited food options, with average food quality. The location is tricky to navigate, tucked away in a small lane, which detracts from accessibility. Several guests expressed disappointment with customer service and billing issues. While some appreciated the politeness of staff, overall experiences fall short of expectations compared to other properties in the Fern chain.