The Fern Residency, Noida

The Fern Residency, Noida has replied on Sat Aug 31 17:33:16 IST 2024

Dear Mr. Ahire, We regret to hear that your experience did not meet your expectations and appreciate your suggestion for a refund. Your feedback is crucial for us to improve our service and ensure customer satisfaction. To address your concern promptly, we would like the opportunity to look into the issue further. Could you please provide us with your order or service details? Once we have this information, we will thoroughly investigate the matter and work on a resolution. Rest assured, we are committed to providing a fair and satisfactory outcome for you. If a refund is deemed appropriate according to our policies, we will process it accordingly. Your patience and understanding in this process are highly valued. Should you have any further queries or require assistance, do not hesitate to reach out. We are here to help. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Fri Aug 30 15:20:36 IST 2024

Dear Mr. Nath, We're genuinely concerned to hear about your experience and the cleanliness issues you encountered with your room. The comfort and satisfaction of our guests are top priorities, and it's clear we fell short in your case. We're already addressing the cleaning oversight with our housekeeping team to ensure all areas meet our high standards. Equally, your feedback on the cafeteria menu is invaluable to us. We’re actively working on enhancing our food selection to cater to a variety of preferences and dietary requirements. We aim to provide an enjoyable dining experience, and your input helps us understand where we need to focus our efforts. In regards to our front office support, we acknowledge that there is always room for growth and improvement, and we will provide additional training to our staff to elevate the level of service that our guests deserve. We sincerely hope to have another opportunity to demonstrate our commitment to excellence and to provide you with a much more pleasant and comfortable stay. Please feel free to reach out to our front desk for any further assistance or concerns – we are here to ensure you have a delightful experience with us. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Fri Aug 30 15:20:17 IST 2024

Dear Mr. Giri, We are disappointed to hear that your recent stay did not meet the expectations set by your previous experience with us. It is concerning to learn that the suite provided did not align with the description and standards we aim to uphold. We take your feedback seriously and would like the opportunity to rectify the situation. To ensure we address your concerns effectively, we invite you to reach out to our customer service team directly. We are committed to investigating this issue and ensuring that the suite accommodations meet their advertised specifications and comfort level. Your satisfaction is important to us, and we hope to resolve this to your liking. We value your patronage and hope to regain your confidence in our accommodations. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Fri Aug 16 21:37:20 IST 2024

Dear Mr. Tripathi, We are genuinely concerned to hear about your disappointing experience with the cleanliness of our rooms and the state of the linen. Please be assured that we take all feedback seriously and will take immediate steps to address the issues you've highlighted regarding room odor and the quality of our linens. Maintaining high standards of hygiene and guest satisfaction is a top priority for us. To ensure this, our housekeeping team will undergo additional training, and we'll be reviewing our room amenities and service protocols to ensure that all guest necessities are readily available without the need for requests. We are committed to ensuring that every guest has a comfortable and pleasant stay, and what you experienced is certainly not up to the standards we strive to uphold. We would appreciate the opportunity to make things right and hope that you will give us another chance to provide you with the quality stay that so many of our guests have grown accustomed to. If you’re willing to discuss this further, please contact our guest relations team at your convenience. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Mon Aug 12 22:48:03 IST 2024

Dear Ms. Dalpatia, We are truly concerned to hear about your experience regarding cleanliness and pest control in our rooms. The situation you've described is quite alarming and certainly not in keeping with the standards we strive to maintain. We have taken immediate action to address this by conducting a thorough inspection and working with professional pest control services to resolve the issue and ensure that it does not recur. We’re also implementing additional measures to enhance our room cleanliness, including frequent checks and preventative maintenance. Please know that we are committed to providing our guests with a comfortable and enjoyable stay. We recognize the discomfort this has caused and would like the opportunity to make it right. We encourage you to reach out to our customer service team to discuss your experience further and to allow us to offer a resolution that meets your satisfaction. Your feedback is invaluable in helping us improve, and we are dedicated to restoring your confidence in our establishment. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Mon Aug 12 22:48:30 IST 2024

Dear Mr. Agrawal, We're delighted to hear that you found our rooms well-equipped and our room service to be good. Your comfort is our priority, and it's great to know we met your expectations in these areas. Regarding the water quality, we take your feedback very seriously. Addressing the hardness of the water is important for us as we strive to provide a comfortable and pleasant experience for all our guests. We are looking into solutions, including the installation of a softener system, to ensure that our water is pleasant for all uses, including bathing. Please rest assured that we value your input and are actively working on making improvements. Your satisfaction is important to us, and we hope you will notice a positive change during your next stay. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Mon Aug 12 22:47:35 IST 2024

Dear Mr. Agarkar, We are genuinely concerned to hear about your experience and take your feedback seriously. It is disheartening to learn that the bathroom drainage was an issue and that our hot water facilities did not meet your expectations. We aim to provide comfortable and functional amenities, and we will investigate and address these matters promptly. Regarding the restaurant hygiene, we uphold strict cleanliness standards, and your comment has prompted an immediate review of our protocols to ensure they are being rigorously followed and improved where necessary. We also regret to hear that our location did not align with your preferences. While we cannot change our location, we continuously strive to enhance our guests' stay by offering the best services and facilities within our premises. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests in the future. If you choose to stay with us again, we would like the opportunity to demonstrate the high standards we are known for and to regain your trust. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Fri Aug 09 17:15:00 IST 2024

Dear Dr Bhadana, We are concerned to hear about your experience regarding the cleanliness of our rooms and washrooms. It is unacceptable for guests to face such issues, as our standard is to provide a clean and comfortable environment. Your feedback on the smell and the condition of the sheets has been taken seriously. We have addressed this with our housekeeping team to ensure that they are adhering to our strict protocols and to prevent such situations from occurring in the future. It is our hope that you will consider staying with us again so we can deliver the quality experience you expect and deserve. Please reach out to our management to discuss this further, so we can make things right. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Tue Aug 06 21:57:09 IST 2024

Dear Mr. Puranik, We appreciate the feedback on our location and staff. It's disheartening to learn about the room conditions and the issues with the water you experienced. Please know that we take cleanliness very seriously and what you encountered does not meet our standards. We'll address this immediately with our housekeeping team to ensure our rooms provide a comfortable and clean environment for our guests. Your comments about the food are also being reviewed to improve our offerings. We hope to have an opportunity to better your experience with us in the future. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Mon Aug 05 17:25:32 IST 2024

Dear Mr. Banwani, We are genuinely concerned about the wait you experienced despite having your booking, as we strive to provide efficient and prompt service. It is clear that we fell short of our own standards and your expectations on this occasion. We are reviewing our check-in procedures to understand how this happened and to prevent such occurrences in the future. Your feedback is invaluable in helping us improve and ensure that our guests do not face similar inconveniences. We are addressing this with the team to ensure better coordination and communication, so that our guests are attended to swiftly and adequately. Meanwhile, if there's anything specific that we can do to make up for your experience, we would like to hear about it. We hope you will give us another opportunity to serve you better and demonstrate the level of service we are known for. Rest assured, we are committed to making the necessary improvements and we hope to have the chance to welcome you back under better circumstances. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Mon Aug 05 17:25:16 IST 2024

Dear Mr. Vyas, We are truly sorry to hear about the discomfort you experienced during your stay with us. It is concerning to learn that the condition of the room fell short of our usual standards. Rest assured, the issues you've reported with room odor, AC functionality, and soundproofing will be addressed promptly with our maintenance team to prevent any such occurrences in the future. We are committed to providing our guests with comfortable and pleasant stays, and it is clear we missed the mark for you. The lack of openable windows is a structural aspect we cannot alter immediately, but please know that we are looking into alternative solutions to improve air circulation and overall guest satisfaction. We understand the impact of a clean and fresh environment on our guests' experiences and are taking measures to enhance our cleaning protocols to ensure all rooms meet the high standards expected at our residency. Your feedback is invaluable to us as it helps pinpoint areas requiring improvement. We hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Thu Aug 01 23:50:54 IST 2024

Dear Mr. Keluskar, We're genuinely concerned to hear your experience with our hotel did not meet the high standards we strive to maintain. It is disappointing to learn that the room quality and location fell short of your expectations, as we aim to provide a comfortable and convenient environment for all our guests. We take your feedback seriously and will certainly use it to improve our offerings. Should you choose to stay with us again, we hope to provide you with a more positive experience that aligns with the quality associated with the Fern Hotels brand. If there's anything specific you'd like to discuss or have suggestions for improvement, please don't hesitate to reach out to us directly. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Thu Aug 01 23:50:35 IST 2024

Dear Mr. Soni, We appreciate you taking the time to provide feedback about your stay. It concerns us to learn about the noise issue you encountered due to the presence of rodents in the false ceiling. Please be assured, we take matters like this very seriously, and have since engaged professional pest control services to address and ensure that such situations are thoroughly rectified. We're glad to hear that you found the room to be satisfactory for the price. We hope to have another opportunity to provide you with an improved experience in the future. Thanks & Regards Pawan Kumar Operations Manager

The Fern Residency, Noida has replied on Mon Jul 29 16:24:58 IST 2024

Dear Mr. Nautiyal, We're glad to hear that you found our place and services to be good. Your feedback regarding the experience with our reception staff is concerning, and we take note of it with the utmost seriousness. Providing a warm and welcoming environment is fundamental to our hospitality values, and we regret that you felt this standard was not met in your interaction with the executive officer. We continuously work on training our team to ensure that each guest feels valued and well-attended to from the moment they walk in. Your comments have been shared with our staff, highlighting the importance of attentive and respectful service. We are committed to improving in this area and hope to demonstrate our dedication to guest satisfaction on your next visit. Thank you for bringing this matter to our attention, as it helps us to improve our service and ensure a better experience for all our guests. Thanks & Regards Pawan Kumar Operations Manager