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Ratanada, Jodhpur | 1.8 km drive to Ghanta Ghar
2237 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests generally appreciate the spacious and clean rooms, with some enjoying views of the Umaid Bhawan Palace. The food quality is often praised, especially during breakfast, although some suggest a wider variety. However, consistent feedback highlights poor service, slow response times, and maintenance issues that require attention. The property is well-located, making it convenient for exploring Jodhpur.
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Poor Stay
Very bad experience at the property. The room was stinking, and bathroom was very dirty and stinking. Also the receptionist was not responding properly. This property doesn’t feel like a 4star. Very bad experience. Not recommended to anybody.
Room: Wintergreen Room Non Smoking
Good Stay
location is good, food is good , amenites to improve the bath room that is door is not closing , glass divider broken ,cuboard doors not closing ,T V is not working properly .As u wait for check in which takes about a hour no courtesy offered for welome drink ,water or tea or coffee.
Room: The Fern Club Non Smoking
The Fern Residency Jodhpur has replied on Sat Oct 18 00:25:41 IST 2025
Dear Rajendra P, Greetings from The Fern Residency Jodhpur!!! We appreciate your valuable feedback on our amenities and services. We empathize with the inconvenience you experienced due to the bathroom door, glass divider, cupboard doors, and the TV. Rest assured, this has been communicated to our maintenance team and necessary action will be initiated. In terms of the check-in process, we are truly sorry to hear your experience did not meet expectations. We understand the importance of a swift check-in and the comfort it brings, especially after a long journey. We also take note of your suggestion regarding offering a welcome drink, tea, or coffee for our guests - it’s an excellent one and we would definitely take this into consideration to enhance our guests' experience. Your comfort and satisfaction are our top priority and we strive to make continuous improvements based on our guests' feedback. We hope to have the chance to serve you better in the future. Thanks and Regards Gopal Kumawat
Terrible Stay
please dont stay worst hotel....terrible rooms..no hospitality...no service...bad services....rooms are the worst part...dont stay
Room: Wintergreen Room Non Smoking
The Fern Residency Jodhpur
Dear Mr. KUMAR, Greetings from The Fern Residency Jodhpur!!! We are sincerely disturbed to hear that your experience was below satisfaction. Feedback is essential to us and we value everything, be it positive or negative. It's truly distressing that our rooms didn't meet your expectations and the hospitality extended to you was not enjoyable. Keeping our services top-notch is a priority, and it appears we have not achieved that during your stay. However, your comments are taken into serious consideration, we will ensure to investigate the issues pointed out and take immediate corrective measures. Beginning with the room conditions that you brought up, right down to the quality of customer service presented to you. Continuous improvement is part of our commitment and we really believe on it. Hence, your feedack will guide us. We would deeply appreciate another chance to serve you better and make up for your prior experience with us. If you ever decide to visit us again, know that our staff is committed to give our guests better experiences. We hope to show that we are capable of more than the experience you had. Thanks and Regards Gopal Kumawat
Average Stay
The hotel appears to be a bit aged and could benefit from better upkeep. The rooftop restaurant is presently not operational, and the regular dining area feels somewhat compact. On the positive side, the room is spacious with a clean and well-attached bathroom. The tariff seems a little on the higher side, perhaps owing to its convenient location in the city.
Room: Wintergreen Room Non Smoking
no value for money hotel staff was leastcourteous.
room quality, hygiene and cleanliness was below average. washroom was not properly clean, wash basins were not cleaned properly.
Room: Wintergreen Room Non Smoking
The Fern Residency Jodhpur has replied on Sat Oct 18 00:26:18 IST 2025
Dear Mr. SHUKLA, Greetings from The Fern Residency Jodhpur!!! We appreciate your honest feedback as it helps us improve our services. We understand your concerns regarding the cleanliness and hygiene of the room and washroom. It is not the standard we aim to provide. We are immediately addressing this issue and emphasizing it with our cleaning team to avoid a similar situation in the future. Your comfort and satisfaction is our priority, hence rest assured stringent steps will be implemented to ensure all areas including the wash basins meet not just meet your expectations, but exceed them. We would love for you to visit us again so we can provide a better stay experience. Thanks and Regards Gopal Kumawat General Manager
Rooms are really good
The room is excellent the service is good and the food is just ok.Good loction approachable from every kind of transport means
Room: Wintergreen Room Non Smoking
The Fern Residency Jodhpur has replied on Sat Oct 18 00:26:05 IST 2025
Dear Mr. Dixit, Greetings from The Fern Residency Jodhpur!!! We're delighted to read that you found our rooms excellent and our location strategic and convenient for your needs. We also appreciate your approval of our service. However, we take your feedback about our food to heart and would like to assure you that we're continuously striving for improvement in all aspects, and this includes our culinary offerings. We aim for our guests' comprehensive satisfaction and we're dedicated to catering to all their needs, from high-quality accommodations to delicious and varied cuisine. We hope you'll give us another chance to exceed your expectations on your next visit. Thanks and Regards Gopal Kumawat General Manager
Terrible Stay
We checked in at 11.30 PM and were alloted Room 806 , nit surprisingly the AC was not working. Though I had an advanced booking the hotel staff was not bothered to check the room. I had informed my late checkin over email which was not even acknowledged as a courtesy. Then we were shown a mezzanine floor room. This added. After having a heated argument we were allotted a suit room. This was not the end, after this we ordered food from 24 hrs side menu and not to our surprise food was not available. Then finally came in the F&B manager who managed the food for us that too after No staff or security was present to even take the luggage from the car or welcome the guest Not a recommendation
Room: Wintergreen Room Non Smoking
nice one
Hotel rooms are nice quiet piece full. Food quality is good and room services are nice. we liked it.
Room: The Fern Club Non Smoking
dont go ever
it's not fern type property. it's pathatic . service are hopeless. bathroom are like you staying at station hotel.
Room: Wintergreen Room Non Smoking
The Fern Residency Jodhpur
Dear Shailendra Kumar Trivedi, Understanding your dissatisfaction is highly regrettable. We always aim to deliver a top-notch experience and clearly, this time we haven't reached the desired level. Your comments about our service delivery and amenities, particularly the bathroom, have been taken note of. These points will be given serious attention for corrective actions. We genuinely work towards curating a pleasant experience for our guests, which we failed to do in your case, but we are willing to rectify things for you. We would sincerely love to have the opportunity once again to serve you better. We can only promise that we will do better and endeavor to meet your expectations next time around. Your invaluable feedback is an opportunity for us to improve our services. We welcome your future suggestions for improvement. Thanks and Regards Gopal Kumawat
very poor
Maintenance of bathroom and room ,beds , lined is below par . Very poor arrangements . There is no person who is responding
Room: Wintergreen Room Non Smoking
lack of maintenance
Hotel is not maintain properly . Tv channels are not subscribed . Tv remotes are unfunctional . Flush water dpreading all over night. Wash besin tap was loose.overall bad experience reception staff is not as per front desk wrk
Room: Wintergreen Room Non Smoking
service and food is very good I always preferred to go there.
service and food is very good I always preferred to go there catering services and other services Also too good
Room: Wintergreen Room Non Smoking
The Fern Residency Jodhpur has replied on Thu Sep 18 15:52:03 IST 2025
Dear Ms. Khan, We are deeply delighted to know that you enjoy both our food and services and choose us as your preferred location. We aim to provide the highest quality in our products and services and your affirmation greatly motivates us. Our team puts a lot of effort into our catering services and it is rewarding to hear that these efforts are appreciated. We are constantly striving to improve and meet all of our customer’s needs, and your comments help us know we’re on the right track. We look forward to hosting you again and providing the excellent service that you've come to expect from us. Thanks and Regards Gopal Kumawat
Poor Stay
Ok
Room: Hazel Suite Non Smoking
The Fern Residency Jodhpur has replied on Mon Sep 22 12:24:03 IST 2025
Dear Ansar M S, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks and Regards Gopal Kumawat
Good Stay
It’s location is good, staff is courteous and B/F was good. Food was good. Rooms were clean and sheets were clean and tidy. Over all its value for money.
Room: Wintergreen Room Non Smoking
The Fern Residency Jodhpur
Dear Mr. Hriday Shanka Tewari, We're delighted to know that you found value in your stay with us. It's wonderful to hear that you enjoyed our prime location, courteous staff, and excellent breakfast. Ensuring our rooms are clean and tidy is our top priority, and we're glad this met your standards. Your positive remarks regarding our food quality are greatly valued as well. Your support and satisfaction are rewarding to our team. Feel free to contact our team who are always available to assist with your future stay requirements. Looking forward providing you with the same pleasant accommodations and service the next time you are in town. Thanks and Regards Gopal Kumawat
Awesome stay with delicious food served. Must recommended.
The property is located at prime location & it's nearby to the market as well. Food is awesome. Each & every item they serve is delicious. Staff members are polite. Room service is also very quick & good.
Room: Wintergreen Room Non Smoking
Average Stay
This was my 2nd stay in 2 years, first time the property was good in terms of hygiene and service. This time my experience was opposite, we booked 2 rooms both the rooms no proper lights, bathroom was sinking, basin choking everytime, bed mattress wasn’t cleaned properly. Food was good but service is very poor, late even for Tea we had to Wait for 25-30 min room service or even in restaurant.
Room: Wintergreen Room Non Smoking
Average Stay
Hi, Room condition is good,but bathroom condition is not so good and similar with food is not good Regards Krishan Kumar
Room: Wintergreen Room Non Smoking
nice hotel
nice hotel in jodhpur a wonderful experience bar and garden doesn't clean and terrace are very very poor
Room: Wintergreen Room Non Smoking
Booked a suite Room felt like a Shit Room
Pathetic Stay nothing in order booked a suite room nothing felt like it AC not working lights of the room not working staffs behaviour was pathetic never going to book this again it was a huge mistake
Room: Hazel Suite Non Smoking
Poor Stay
In this hotel the fern residency very bad service. The room is very dirty and not proper cleaning. Room service not good. Many people says that hotel service is very bad. So I will say all the people, if you go to jodhpur, you will not stay at this hotel.
Room: Wintergreen Room Non Smoking
In Pali, Rajasthan
Ajit Colony
Shastri Nagar
Mandore
Ajit Colony
Air Force Area
Khimsar Rd
Kheenwal
Falna
Falna
Falna
Pali, Rajasthan
Pali, Rajasthan
Shergarh
Bilara
Falna
Ratanada
Air Force Area
Air Force Area
Osian
Ratanada
Shastri Nagar
Sodagaran Mohalla
Rawaton Ka Bass
Bhadu Market
Chaukhan
Maderna
Vivek Vihar
Ratanada
Ratanada
Jodhpur
1st Pulia
Sardarpura
Sardarpura
Basni
Prem Vihar
