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Napier Town, Jabalpur | 2.2 km drive to Jabalpur Junction
170 Ratings, 114 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the location of this property, which is centrally situated, making it easy to access markets and transportation. Many mention the spacious rooms and courteous staff. However, issues with cleanliness and poor room service are commonly noted, along with inconsistent food quality. While some enjoyed a satisfactory stay, others faced challenges with maintenance and amenities.
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Poor Stay
Not so good at all, service was not good. After taking order of food for my baby, they did not cook and serve the food. They have no responsibility for guests hospitality. Dirty coridor, even room was not clean. Dinner plates and utensils were lying in front of door for whole night, even upto 12 noon next date. Lots of mismanagement found in the hotel. NOT RECOMMENDED AT ALL
Room: Classic
Excellent Stay
behaviour of staff is good, room is quite organised and clean also. they give sufficient toiletries item which is also a plus point.
Room: Classic
Terrible Stay
Location is good but rooms & bedsheet arya dirty no food facilities. Room service not available on the time
Room: Classic
Very bad hote
Baht hi ganda hotel tha ac se pani tapk raha tha room me badbu arhi thi room service bahut gandi thi
Room: Classic
Pathetic
The location was good but other than that everything was terrible. The receptionist at utsav was extremely rude and other than that he asked me to pay 450 rupees. He said that he is not taking the online booking and it's not his fault.
Room: Classic
Ok ok
businessAverage stay, intercom and tv not working
Room: Classic (2X)
Super Hotel Utsav has replied on Tue May 03 19:15:22 IST 2022
Hi abhishek saxena! we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, meeta!
Worst hygiene
Place is very old and not renovated. Not a good to live with family
Room: Classic (2X)
Super Hotel Utsav has replied on Sun Apr 24 20:45:12 IST 2022
Hi pratik babhulkar, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, mrinal!
excellent
excellent experince
Room: Classic (2X)
Super Hotel Utsav has replied on Mon Feb 14 08:31:23 IST 2022
Thank you for your positive comments, utkarsh anand! glad to hear that you enjoyed your stay with us! looking forward to making your future experience more delightful. Give us another chance to host you soon ) have an awesome day! regards, sagar
Terrible experience: do not go with your family
Terrible experience whole place is a for alcoholic and cigarettes smokers staff rude behaviour doesn't know how to talk with a customer. My room had a very baad smell of cigarettes smoke and alcohol not a place to be with your family members very bad experience.
Room: Classic (2X)
Super Hotel Utsav has replied on Thu Feb 10 06:30:06 IST 2022
Sincere apologies, shashank parmar! we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, martin!
Worst cleaning and service
I do not recommend this hotel for any one. Only one facility
Room: Classic (2X)
Super Hotel Utsav has replied on Sun Aug 15 13:48:32 IST 2021
Hi, antony! we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time regards, amelia.
Cultured staff in culture capital of mp
I visited jabalpur for some official work. Although it was a short stay but my next visit will be with family to enjoy bhedaghst and other beautiful place of jabalpur.
Room: Classic (2X)
Super Hotel Utsav has replied on Sun Jul 11 08:05:49 IST 2021
Appreciate your feedback, manoj kumar singpuri! please share your views in the future as well. We would love to be your host again soon ) regards, pravin
Just an average hotel
businessJust an average hotel nothing great about services or facilities
Room: Classic (2X)
Super Hotel Utsav has replied on Wed Jul 14 10:08:14 IST 2021
Hi, sooraj moolchandani! thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, krishna!
It was ok
Room area is good but food is not good
Room: Classic (2X)
Super Hotel Utsav has replied on Tue Mar 09 12:00:24 IST 2021
Hi vinod shukla! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, james!
Location
familyThe location of the hotel is good however no covid precautions were followed and we even charged extra for early check-in also we had to ask for towels and other toiletries. The location is worth staying for
The location of the hotel is good however no covid precautions were followed and we even charged extra for early check-in also we had to ask for towels and other toiletries
Room: Classic (2X)
Super Hotel Utsav has replied on Thu Jan 28 11:12:28 IST 2021
Hi, ankita! thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, barbara
Nice
A good place to stay with family and friends.
Room: Classic (2X)
Super Hotel Utsav has replied on Tue Dec 22 22:30:28 IST 2020
Thank you for your kind words, sameer imtiyaz! looking forward to hosting you soon with a superb experience. Regards, james!
Worst property
soloThey don’t keep their words waste property
Room: Classic (2X)
Super Hotel Utsav has replied on Wed Dec 30 10:31:41 IST 2020
Hi, dattarajesh! thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, amit!
Comfortable stay and understanding manager
I really had a great stay with hotel utsav. I forgot to inform them about my early check-in request but the manager resolved the issue very conveniently. Room was having a good ventilation and windows for natural light and bathroom was really spacious. Location of this hotel is most like-able one. Just a request to the readers of this review, do inform them about your early check-in otherwise it's chargeable (at discretion of hotel management.
Room: Classic (2X)
Super Hotel Utsav has replied on Tue Dec 22 22:30:28 IST 2020
Thank you so much for the amazing feedback, abhishek arora! we will strive to keep up with your expectations always. Regards, james!
Every rooms are so dirty
Every room are so dirty not maintaining cleanness and so many mosquito s in the hotel due to dirtiness. I will never go again
Every room are so dirty not maintaining cleanness and so many mosquito s in the hotel due to dirtiness. I will never visit again
Room: Classic (2X)
Super Hotel Utsav has replied on Sun Nov 22 08:00:13 IST 2020
Never meant to disappoint you, vijay kumar pathekar! we have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, james!
Safety
Social distance and nice hotel managemen
t good location and good food quality and good service
Social distance and nice hotel management
Room: Classic (2X)
Super Hotel Utsav has replied on Tue Nov 17 20:00:10 IST 2020
Thank you for sharing your feedback, dhanpal jain! these feedback as yours are what keeps us going the extra mile in the future to do better. Hoping to enhance your experience with us. Regards, james!
Room service
Room service was not good. Room is good.
Room: Classic (2X)
Super Hotel Utsav has replied on Sun Feb 02 18:09:23 IST 2020
Hey Parthesh, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Shreya!
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