The property has received numerous complaints regarding cleanliness and hygiene, with guests reporting dirty bathrooms, cockroaches, and inadequate room service. Many felt they were overcharged upon check-in and faced issues with basic amenities like broken taps or non-functioning air conditioning. However, a few guests did mention good location near shopping areas and decent food quality. Overall, the experience for many was marred by poor management and unsatisfactory service, leaving them disappointed.