The property has spacious rooms and a smooth check-in process, but many guests have found the service lacking. Issues include poor staff responsiveness, limited food options, and inadequate room amenities. Several reviewers mentioned unpleasant restaurant experiences, including cold and old food served at breakfast, and rude staff when requesting extras. While some appreciated the cleanliness and overall ambiance, the lack of basic services, like room service, significantly dampened the experience for many visitors.