This is a 2 Star Hotel at Present, after a month it will be 1 star. We booked 2 Suites, pathetic Rooms, smelly, loads of insects, untidy rooms. Whole nights insects were in both the suites in Ground floor. Poor tidy bed sheets and pillow. No internet, and on complaint they say they donot provide internet in rooms. Surprised then where to use. Kindly donot waste your money to book such Hotels. Make my trip is also pathetic, they donot visit their channel partner property before listing them.
HOTEL SS PALACE has replied on Sun Oct 12 11:10:36 IST 2025
Dear Guest,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused during your stay. The concerns you mentioned regarding cleanliness, insects, and internet connectivity have been taken very seriously and brought to the attention of our housekeeping and maintenance teams for immediate rectification.
Please note that our property is undergoing regular maintenance and upgradation work to improve overall guest comfort and hygiene standards. Regarding Wi-Fi access, it is available in common areas, and we are working on improving in-room connectivity.
We value your feedback and will use it constructively to enhance our services. We hope you will consider giving us another opportunity in the future to serve you better.
Warm regards,
Management Team
SS Palace, Rameswaram