Guests have reported a variety of issues, such as lack of basic amenities like soap and drinking water, and dirty, cramped bathrooms. Customer service has been criticized for rude staff and upselling tactics. The property is said to be far from key attractions, with street noise being a concern. While some found the rooms satisfactory, many experienced problems with cleanliness and organization, leading to overall disappointment. The value for money has also been questioned, with high prices not matching the quality.