Guests found the property lacking in cleanliness and maintenance, with rooms often dusty and poorly kept. Issues like torn towels, malfunctioning taps, and pest presence were common complaints. Staff behavior was noted as unsatisfactory, with reports of extra charges and unprofessional conduct. Basic amenities like hot water and Wi-Fi were frequently unavailable, and no food services were provided, leaving visitors to seek options nearby. Overall, the experience was described as frustrating and below expectations.