Worst experience ever! I booked this hotel, and it was a total disaster. I arrived around 5:30 PM even though the room was booked from 9 AM, but they said rooms weren’t available — then why take bookings and mark them as non-refundable? The room they finally gave was filthy: dirty bedsheets with hair, unclean bathroom, broken floor, muddy footprints, and a dusty, non-working AC. They charged service tax but provided zero service. No towel, no soap, no bucket, no mug. The staff were rude, arrogant. The manager behaved horribly and disrespected my elderly parents (60+ years). We ordered tea twice in the mornings but never got it. When we asked for a lock room, they said “none available.” I paid for three nights but left after two because it was unbearable. Shame on the hotel !