We recently had to cancel our reservation due to a medical emergency, which required immediate surgery. Despite submitting all necessary documents and canceling well in advance, we were disappointed that the hotel did not accommodate our situation.
Instead, we were charged for both rooms, which was unexpected and unreasonable. This experience has led us to reevaluate our future travel plans, and unfortunately, we will not consider staying at this hotel again.
We hope that in the future, the hotel will consider implementing more flexible cancellation policies, especially in cases of medical emergencies. As it stands, we cannot recommend this hotel to others due to the lack of empathy and understanding shown during our time of need.