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Review Of Sapphire Regency Hotel0123401234

Sayajigunj, Vadodara | 6 minutes walk to Vadodara Junction Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.0
    Good

    76 Ratings, 26 Reviews

    excellent
    26%
    very good
    14%
    average
    16%
    poor
    20%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 2
    • 1
    • 2
    • 2
    • 1
    • 1
    • 5
    • 1

    Rating Categories

    • Location3.5
    • Cleanliness2.2
    • Room4.0
    • Food2.0
    • Facilities3.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests often appreciate the good location of the property, but many highlight poor service and maintenance issues. Complaints include rude behavior from staff, unclean and poorly maintained washrooms, and non-functional amenities like TVs and ACs. Some also noted the restaurant being closed and extra charges that weren't communicated upfront. Overall, the experience seems to be quite disappointing compared to expectations.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    malhar d.couple

    They welcomed us, checked our IDs and allowed us to check in 5 mins later i got a call from reception that we don't allow unmarried local couple to stay for one night. I argued that in MMT app you have written that you allow unmarried couples and he said oky you can stay for 2 or 3 hours max or cancel this booking right now. I was strong enough to argue so i fought for my right. but he was trying to harass us by threatening us. MMT should take action on this kind of hotel partners. They are earning from MMT but not allowing them to stay in their hotel. worst experience ever.

    Travel Month: Jan 2025

    Room: DELUXE ROOM

    2.0

    Poor Stay

    bhavesh s.solo

    Restaurant was closed. Staff were not courteous enough charged extra 500 for guest which was included in stay. Chocked washroom with broken tap. No hook to tuck towels and clothes. Stained toilet. Highly not recommended.

    Travel Month: Jan 2025

    Room: DELUXE ROOM

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    1.0

    Terrible Stay

    niraj a.

    Not at all good service, don't recommend, not good washroom

    Travel Month: Jan 2025

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    rr p.loyalty-iconbusiness

    Location of property was good but rest everything was terrible when compared to cost. Tv was not working & technician was not ready to fix it.

    Travel Month: Jan 2025

    Room: DELUXE ROOM

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    2.0

    Toiletry

    manoj p.business

    Very poor service no food services from restaurant also poor support from front desk bath room also not clean

    Travel Month: Jan 2025

    Room: DELUXE ROOM

    1.0

    I was informed that the room i had booked was already allocated to someone else, which was highly disappointing.

    brijnandan s.loyalty-iconbusiness

    Dear [hotel management/concerned team, i am writing to share my feedback regarding my recent stay. Despite having a pre-booked reservation, i was allocated a room where: the tv was not in working condition. The mattress was extremely uncomfortable. The washroom was unclean. Furthermore, i was informed that the room i had booked was already allocated to someone else, which was highly disappointing. I request you to address these issues to ensure better service for future guests.

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Executive Room

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    2.0

    B

    udesinh d.family

    Location is good but overall experience is bad.

    Travel Month: Dec 2024

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    anand s.couple

    Behavior of the receptionist was so rude he was extremely arrogant he crossed the line, i do not recommend anyone especially couples to stay here

    Travel Month: Dec 2024

    Room: DELUXE ROOM

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    4.0

    Good Stay

    harshal b.business

    My stay at the hotel was overall pleasant. The staff were friendly and accommodating, always ready to assist with any requests.

    Travel Month: Oct 2024

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    sagar p.couple

    Hotel denied for checkin and mmt didnt give me my moneyback. I stuck in the city in midnight. Totally disappointed

    Travel Month: Oct 2024

    Room: DELUXE ROOM

    4.0

    Good Stay

    rajiv k.

    It was quite interesting to stay there. Everything was good, but they don't allow you to order online food and their menu is a little bit expensive. I don't have any image

    Travel Month: Sep 2024

    Room: DELUXE ROOM

    3.0

    Average Stay

    deepak s.

    The hotel location is fine, but the room and facility as promised were note provided, the room did not had toiltery, and also the condition of paint in bathroom was in terrible state. No bathkit except towel was provided. Overall avarage stay only

    Travel Month: Sep 2024

    Room: DELUXE ROOM

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    4.0

    Good Stay

    satish s.

    Rooms were good and all the hotel staff were courteous

    Travel Month: Sep 2024

    Room: DELUXE ROOM

    5.0

    Excellent Stay

    loyalty-iconcouple

    Excellent place to stay. Rooms were very clean and modern. I would stay here again and would recomend this hotel to anyone.

    Travel Month: Sep 2024

    Room: DELUXE ROOM

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    5.0

    Excellent Stay

    kalpesh r.loyalty-icon

    Excellent place to stay. Rooms were very clean and modern. I would stay here again and would recommend this hotel to anyone.

    Travel Month: Sep 2024

    Room: DELUXE ROOM

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    1.0

    Not good and terrible stay i don’t want to recommend any one to go there

    vaishali m.loyalty-iconcouple

    Hotel was looking good from outside only inside the receptionist was too bad and poor response lift was not working properly room was too dirty tv not working bathroom was too unhygienic and bad smell were coming used kwater bottle are provided and overall it was my bad experience

    Travel Month: Jun 2024

    Room: DELUXE ROOM

    • user photos

    Sapphire Regency Hotel has replied on Tue Jul 09 13:06:11 IST 2024

    Thanks for your Suggestion, Pls visit next time We will provide u a good service, sorry for our inconvenience.

    1.0

    Terrible Stay

    rohit.group

    Bed experience hotel is so lazy room is not good service not good bathroom also bed tv not working

    Travel Month: Jun 2024

    Room: Super Deluxe Room

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    Sapphire Regency Hotel has replied on Fri Jul 19 16:47:58 IST 2024

    dear sir we have replace all accessories in bathroom and new ac tv intercom mirror etc.

    2.0

    Poor Stay

    nisarg v.

    Washroom bad. No cleaning

    Travel Month: Jun 2024

    Room: DELUXE ROOM

    5.0

    Excellent Stay

    yusuf a.

    Very comfortable with neat clean room. Staff r cooperative every thing is fine

    Travel Month: May 2024

    Room: DELUXE ROOM

    4.0

    Good hotel to stay

    arun k.business

    I have stayed here for 20days, those 20days my room was maintained neatly and their service was good. I recommend this hotel for business and family trip.

    Travel Month: Feb 2024 (4-Night Stay)

    Room: Super Deluxe Room

    • user photos

    Sapphire Regency Hotel has replied on Wed Feb 28 15:53:36 IST 2024

    Dear Mr Arun Kumar, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, We are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

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