My experience at Ranbanka Palace was extremely disappointing. Despite repeated requests, my room was not cleaned, the bedsheet was unchanged, no new toiletries were provided, and the toilet commode was leaking. No solution or alternate room was given on time, which wasted half my day. Even after requesting, complementary breakfast was denied. When I returned later, my room was still not operational, and only after I raised my voice was another room provided. The entire experience was frustrating and unacceptable. I request a refund.