- *Location and Approach 3/5* - The property's location was not as impressive as I had hoped. - The approach road was not well-lit and had a somewhat deserted feel, which didn't make a great first impression. - *Room Condition and Amenities 1.5/5* - The rooms, although spacious, were not well-maintained. - The bathroom had some issues, including pressure maintainers that didn't work and a jet spray that was completely blocked. - Unfortunately, there was no one at the reception to attend to these issues, and I had to call them to request assistance. - The geyser and TV were also not functioning properly, which added to the frustration. - The aerators in the taps were missing, causing water to flow everywhere and making it difficult to take a simple shower. - *Food and Service Quality 4/5* - The only redeeming quality of this property was the food, which was decent. - However, the service was lacking in many areas. - The staff seemed courteous, but the overall service was not up to par. - *Value and Alternatives 1/5* - Considering the numerous issues I faced during my stay, I felt that Rajputana Heritage was overpriced. - The nearby Vatika hotel, which was suggested by MakeMyTrip, seemed like a much better option in terms of quality and value. - *Final Verdict 1.5/5* - My stay at Rajputana Heritage was a disappointment. - The issues with the room and amenities, combined with the high price, made for a frustrating experience. - I would recommend exploring other options in the area.
Rajputana Heritage has replied on Wed Mar 19 16:58:26 IST 2025
Dear Mr. Singh,Thank you for taking the time to share your feedback about your recent stay at Rajputana Heritage, Ranthambore. We sincerely apologize that your experience did not meet your expectations. Your insights are invaluable to us, and we deeply regret any inconvenience caused during your stay.We are sorry to hear about the concerns regarding room maintenance, amenities, and service. Please know that we take such feedback seriously, and we are actively working to address these issues, including improvements in maintenance, staffing responsiveness, and overall guest experience.We appreciate your kind words about our food quality, and we will strive to enhance all other aspects of our hospitality to match this standard. Our goal is to provide a comfortable and enjoyable stay for every guest, and we regret that we fell short in your case.If you plan to visit Ranthambore again, we would love the opportunity to welcome you back and offer you a much-improved experience. Please feel free to reach out to us directly so we can personally ensure a pleasant stay for you.Once again, we truly appreciate your feedback and hope to have the chance to serve you better in the future.Best regards,Vishnu Singh Rathore Rajputana Heritage Ranthambore