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Moudhapara, Raipur, Chhattisgarh
60 Ratings, 23 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the spacious rooms and friendly staff, highlighting the nice location and good service. However, many express disappointment over poor maintenance, unclean rooms, and inadequate kitchen facilities. Issues like no hot water, malfunctioning AC, and the absence of card payment options are frequently mentioned. Overall, while the value for money stands out, cleanliness remains a concern.
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Terrible Stay
Not good maintenance
Room: SEMI DELUXE NON AC
Terrible stay in hotel
No proper kitchen, no hot water in the room, and the hotel is classified as 3 star hotel, not worth even 1 star
Room: SUPER DELUXE AC
Poonam Hotel has replied on Thu Mar 16 17:53:33 IST 2023
Dear mr o nil almeida, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. I hope you visit again and give us a chance for improvement.
Terrible Stay
Room is not cleaned at all. Stains in all the walls inside the room. Batheoom is horrible. Over priced. Not worth and i do not re-command to any body
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Thu Mar 16 17:54:30 IST 2023
Dear mr ayub hussain thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. I hope you visit again and give us a chance for improvement.
Dirty rooms
The rooms of hole property was very dirty and smelling. And the receptionist is also very rude
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Sat Dec 17 15:52:23 IST 2022
Dear mr guddu yadav, extremely sorry for the inconvenience faced by you during the stay. Will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again.
Not good
Not good itna bhi achaa nhi he hotel
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Wed May 18 16:22:23 IST 2022
Dear mr jishan, it seems that you are not completely satisfied with our services. Be assured, we have noted this issue and we will strive to ensure better services further.
Ok
Good
Room: DELUXE AC ROOM
Poonam Hotel has replied on Mon Jan 04 16:24:59 IST 2021
Dear mr. Manish kumar thank you for reviewing us online. We thank you for your words of appreciation. Our team wishes you a great day ahead.
Very nice
Every one superb this Hotel, very nice
Social distancing
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Mon Aug 24 17:37:34 IST 2020
Dear guest, greetings! we are glad you enjoyed your stay with us and found the location & service convenient. We look forward to welcoming you soon again.
Nice
Good. Nice location and bedding
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Sat Mar 21 12:57:48 IST 2020
Dear guest, thank you and we are welcoming you again.
Nice location
Room spacious and service was good
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Sat Mar 21 12:56:15 IST 2020
Dear Mr. Raj Arya, thank you for your valuable feedback. Have a good day.
Below average hotel
Hotel is not upto the mark. Please avoid this hotel if you want to make card payment, no option for that. The rooms are ok.
Room: DELUXE AC ROOM
Poonam Hotel has replied on Fri Feb 14 10:44:58 IST 2020
Dear Mr SUDIPTO KIRTI, we highly appreciate your feedback! You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced.
Worst hotel specially the owner I did not stayed in the room as it was not clean and not the same they showed me before booking
I was already staying in the hotel from previous night.
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Tue Dec 31 16:03:29 IST 2019
Dear Mr. Kailash Bhatt, we're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.
Value for money
Value for money and very helpful staff.
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Tue Dec 24 22:55:58 IST 2019
Dear Sahiba k, thank you for your review and for choosing our Hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our Hotel.
Just horrible I suggest not to stay.
Room was not neat and clean, blankets of bed was dirty and used having hairs. AC doesn't work they don't even give remote, using a 1990 model window AC. Bathroom was just bad (super dirty floor and toilet seat), dirty washbasin and mirror. Couldn't sleep whole night because of terrible ac nice and ceiling fan was noisy too didn't hang and installed properly. At last most worst is that they assure. Liquid mosquito repellent but after check-in they provided tortoise mosquito repellent half used.
Room: DELUXE AC ROOM
Poonam Hotel has replied on Tue Dec 31 16:05:05 IST 2019
Dear Mr. Vikas Shrivastava, we're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.
It was fun and exciting
The staff was quite good and nice
Room: SEMI DELUXE NON AC
Poonam Hotel has replied on Tue Dec 10 13:17:27 IST 2019
Dear Mr. Himanshu Chandrakar, we are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Average Stay
Good.
Room: DELUXE AC ROOM
Poonam Hotel has replied on Wed Dec 11 19:00:34 IST 2019
Dear Mr. Ashish Meshram, thank you for your review and for choosing our hotel. we are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Unpleasant staying
No pos machine for card swipe, handwritten invoices no print invoice, no restaurant in the hotel and many more.
Room: SUPER DELUXE AC
Poonam Hotel has replied on Fri Dec 06 15:39:34 IST 2019
Dear Mr. Sumanta Dasgupta, thank you for your valued feedback. We have noted that you are not satisfied with some of the services. We have made the note of your suggestions and feedback and started working on those points and we hope that in your next visit you will find the improvements and will be happy from our services. We cherished your last visit and look forward for your next upcoming visit.
Nice
It was very great to have freshed, peaceful, restful rooms with minimum amount.
Room: SUPER DELUXE AC
Poonam Hotel has replied on Thu Dec 05 13:06:22 IST 2019
Dear Mr. Ketan Tomar, thank you very much for a positive review of your recent stay at our Hotel. We are pleased to know that you liked the products and services of our Hotel. Your feedback is valued much. We seek to serve you again on your next visit to the City.
Spacious rooms
Rooms were spacious and staff is friendly
Room: SUPER DELUXE AC
Poonam Hotel has replied on Wed Dec 04 12:45:34 IST 2019
Dear Mam Ekta Sahu, thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, and we are thrilled to know that we were able to exceed your expectations. We look forward to welcoming you back to our Hotel in the future.
Excellent
Hotel staff very supportive and room is very clean and bathroom area is neat and clean overall excellent Hotel
Room: SUPER DELUXE AC
Poonam Hotel has replied on Wed Dec 04 12:47:59 IST 2019
Dear Mam Pooja Tiwari, we are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
It was a great experience
The service provider here is excellent
Room: DELUXE AC ROOM
Poonam Hotel has replied on Mon Nov 25 12:35:46 IST 2019
Dear Mr. Sambit das, thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, and we are thrilled to know that we were able to exceed your expectations. We look forward to welcoming you back to our Hotel in the future.
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