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Review Of Pagoda Plantation Resort

Kuttikkanam, Kuttikkanam | 8.6 km from city centre

    User Rating & Reviews

    • everyone
    • group
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    3.6
    Very Good

    75 Ratings, 31 Reviews

    excellent
    29%
    very good
    35%
    average
    16%
    poor
    4%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 5
    • 4
    • 3
    • 3
    • 1
    • 5
    • 4
    • 4

    Rating Categories

    • Location4.1
    • Cleanliness3.4
    • Room4.3
    • Value For Money3.8
    • Security4.0
    • Facilities3.5
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    Review Summary

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    The property boasts a great location and nice ambience, perfect for a relaxing escape. Guests appreciate the friendly staff and the view. However, many have pointed out that maintenance is a significant issue, especially with the cleanliness of rooms and the swimming pool. The food quality is often mentioned as inconsistent, and some found the price not justified for what is offered.

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    Positive first
    1.0

    Terrible Stay

    ragesh k.family

    OMG, that was the worst trip ever! I'm never using them again. They didn't even check the basics! The room was huge, but we couldn't sleep because of the fan. The pool was gross, no TV, and the bathroom was filthy. Plus, it was impossible to get a hold of the front desk. Seriously, it wasn't worth the money. And get this, they said all this happened *because* I booked online!

    Travel Month: Oct 2025

    Room: Family room (4 pax)

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    3.0

    Average Stay

    manoj j.family with 4 kids

    pros location & ambience hot water cons poorly maintained especially pool water served as ro water in room was like tap water bath towel kept wasn't clean poorly cooked non veg

    Travel Month: Sep 2025

    Room: Tea Valley Deluxe

    1.0

    Basic rooms are costly

    sooraj b.family with 2 kids

    starting room gave for 3500 rs doesn't worth it.. felt like lonely in a jungle... contacted person not responded properly.. cut the call in mid way... reception people were noce

    Travel Month: Sep 2025

    Room: Valley view Deluxe

    4.0

    Good Stay

    jax s.group

    Property location is excellent. (5) Food is good(4) Facilities good (4)

    Travel Month: Sep 2025

    Room: Valley view Deluxe

    1.0

    Dont suggested anyone

    couple

    Very horrible experience inmy whole life what they think its a local lodge,???

    Travel Month: Jun 2025

    Room: Valley view Deluxe

    4.0

    pagoda good choice for family

    riyaz r.family with 1 kid

    Comfortable stay. Excellent location. Friendly staffs. Good choice for family

    Travel Month: Jun 2025

    Room: Hill Top Deluxe

    1.0

    Terrible Stay

    prameed p.family with 3 kids

    pathetic Property They offer Many Facilities But there is just lodge set up.. Door lock not working.. flesh not working... No Kettiles.. Totally Bad Experience... Before Booking Check all the negative reviews.Bcoz negative may be Genuine.....

    Travel Month: May 2025

    Room: Valley view Deluxe

    5.0

    Budget friendly stay

    toms 2.group

    Very nice place to relax and enjoy. They provide good facilities. 😍😍

    Travel Month: May 2025

    Room: Family room (4 pax)

    5.0

    true to its name "misty hills

    jaibee i.family with 2 kids

    ambience and food was excellent. feels water in the swimming pool was not maintained properly . rooms was also very clean and the staff was very supportive

    Travel Month: Apr 2025

    Room: Tea Valley Premium

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    2.0

    Poor Stay

    ima b.

    Complementary breakfast was good. Safety wise i felt uncomfortable because of the below reasons 1. Location is remote 2. The lights were not put when we reached the stay and had to call the care taker to find the place 3. Car parking is in a rough area with no lights 4. The rooms doesn't have the facility with bolts inside. Only one lock which the key is provided and duplicate key is available with the staff as well. This made me so nervous and insecure. The bedsheets and blankets were so itchy

    Travel Month: Jan 2025

    Room: Double Room

    4.0

    Good Stay

    sanjo.

    Overall good experience. The location also very good. Swimming pool is there but no chlorination or water treatment. Bathroom doors have no sufficient locks from inside.

    Travel Month: Dec 2024

    Room: HILL TOP DLX ROOMS

    5.0

    Excellent Stay

    ajish v.

    "booked a hotel through makemytrip, and it was perfect! smooth booking, great stay, and excellent service. Highly recommend"

    Travel Month: Dec 2024

    Room: HILL TOP DLX ROOMS

    1.0

    Terrible Stay

    devika m.loyalty-icon

    Rooms are too dirty. Towels as if they never have cleaned. Coffee/tea/milk have burnt taste. Food quantity and quanlity is something we experienced first time, coz it’s too unexpectable

    Travel Month: Oct 2024

    Room: HILL TOP DLX ROOMS

    4.0

    Good Stay

    ajmal k.family

    stay was good

    Travel Month: May 2024

    Room: HILL TOP DLX ROOMS

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    Pagoda Plantation Resort has replied on Sat Jun 08 17:40:21 IST 2024

    Dear Ajmal, Greetings from Misty Hills ! Thank you for your feedback. We are glad to hear that you had a good stay with us. Guest satisfaction is our top priority, and we appreciate your positive comments. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you might have for us to improve further, we would love to hear them. Your feedback helps us to continually enhance our services and provide a memorable experience for all our guests. We look forward to welcoming you back for another pleasant stay in the future. Thank you once again for choosing our resort.

    3.0

    Very average stay

    abu g.group

    Not worth the price. Rooms are not maintained well. Staff was very rude. Location is kind of deserted area. Only attraction is the pool and the view. But please don't fall for that.

    Travel Month: Nov 2022

    Room: Valley View

    Pagoda Plantation Resort has replied on Sat Jun 08 17:46:06 IST 2024

    Dear Abu George Varghese, Greetings from Misty Hills ! Thank you for your feedback. We apologize that your experience did not meet your expectations during your recent stay with us. We are sorry to hear that you found the stay to be average and that you felt the rooms were not well-maintained. Providing a comfortable and pleasant environment for our guests is important to us, and we regret if this was not reflected during your visit. We also apologize if you encountered any rudeness from our staff. Hospitality and courteous service are core values of our resort, and we will address this with our team to ensure that all guests are treated with respect and professionalism. Regarding the location, we understand that preferences vary, and we regret if our setting did not meet your expectations. We strive to provide a serene and enjoyable atmosphere, and we appreciate your feedback on this aspect. Your comments are valuable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Please feel free to reach out to us directly if there is anything else we can do to address your concerns. Thank you for choosing our resort, and we apologize once again for any shortcomings you experienced.

    5.0

    My stay@misty hills

    pratheesh t.family

    Good, clean and big rooms. Excellent swimming pool, well maintained. Economical charges for food. Food is tasty. Customer friendly services. Need to improve vegetarian menu option.

    Travel Month: Oct 2022

    Room: Valley View

    5.0

    Awesome

    satheesh c.family

    Nice stay. Great view in morning time. Pool was excellent. Excellent option to spend with family in working days. During holidays may be rush their.

    Travel Month: Mar 2021

    Room: Valley View

    1.0

    Not for bachelorette

    deepak k.group

    Host and property manager was too rude, didn’t allow music, didn’t allow food and appetisers near the pool area, not flexible in making the guest comfortable.

    Travel Month: Feb 2021

    Room: Valley View

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    4.0

    Great location. Average stay

    nikhil e.couple

    It is one of the best location to enjoy the winter. On top of a hill surrounded by so-many hills, the view is amazing. The pool with a dining area on top of a cliff is really a nice experience. Don’t miss sunrise and sunset. But the cottage is just basic, everything inside it needs a refurbishment. Food is ok. The soup they served was one of the worst i tasted. Barbecue was good. Host attitude is also good. They didn’t provide tea bags and sugar. We had to wait till 8 for a tea. The phone is dead and we had to ask multiple times for things like dental kit, kettle etc.

    Travel Month: Jan 2021

    Room: Valley View

    4.0

    Good

    sujith p.family

    Location is awesome, food is o. K, staffs are friendly

    Travel Month: Nov 2020

    Room: Valley View

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