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Andheri West, Mumbai | 1.8 km drive to Kokilaben Dhirubhai Ambani Hospital
315 Ratings, 166 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Excellent Stay
The location is little difficult to find but hygiene level is pretty good. The staff is very cooperative and has good service. You can order food on zomato swiggy and also can book blinkit its very convenient. Also there is one online kitchen right in front of the hotel you can get good food there too overall hotel is very good.
Room: Classic Room
Ok Ok
They keep us changing the rooms, they have few problems in the rooms, some rooms are good and some are not, staff were good , but overall did not satisfied at all. Faced a lot of issues in the maintenance.
Room: Classic Room
Onn Shelter Inn has replied on Wed Nov 05 03:34:08 IST 2025
Please accept our sincerest apologies for the unsatisfactory experience you described. We are truly disappointed to hear about the repeated issues you faced with the rooms and the multiple changes required during your stay. This is certainly not the standard we aim to uphold. We appreciate you acknowledging our staff for being good during this stressful time, but we understand that the frequent maintenance problems and room inconsistency prevented you from having a satisfying overall stay. Your feedback regarding the maintenance issues is being taken seriously and immediately shared with our Head of Maintenance and Management team. We are actively inspecting the rooms you mentioned to address the problems you encountered. We value your business and hope you will consider giving us a chance to provide you with the comfortable and seamless stay you deserve in the future. Sincerely, The Team at OSI
Good Stay
the place is amazing as always, however this time the last time when we went the television was not working and multiple people came to check, but it was still now working. Rest is fine.
Room: Classic Room
Onn Shelter Inn
Dear Guest, Thank you for your kind words and for returning to stay with us — we’re delighted to know you feel our place is “amazing as always.” However, I am truly sorry that your television wasn’t working during your recent visit, and that despite multiple checks it remained unresolved. That falls short of the standard we aim to provide. Please rest assured we are looking into this with our maintenance team to ensure the issue is fully fixed. We value your feedback and appreciate you bringing this to our attention. We look forward to welcoming you back soon, and hope to make your next stay flawless in every way. Warm regards, OSI TEAM
Clean rooms and welcoming staff
Well behaved staff members and clean and cozy rooms. Good stay in a reasonable tariff.
Room: Quadruple Room
Onn Shelter Inn has replied on Wed Oct 22 09:51:43 IST 2025
Thank you for your positive feedback! We're glad you found our staff well behaved and the rooms clean and cozy, thank you so much again to choosing us
Good stay with some minor problems
stay was good. checkin was smooth. room was small but it's ok. staff was good. Day time receptionist was super friendly. only thing is room cleaning was not done everyday. Rest is great
Room: Classic Room
Onn Shelter Inn has replied on Wed Oct 22 09:53:56 IST 2025
Thank you for your feedback! We're glad the check-in was smooth and staff friendly, and we will work on improving daily room cleaning for a better stay.
Very Good, Well Maintained and Secured Sta
This property is very well maintained and good and secured place for family like us. especially, Mr. Nandan, Manager of this Property, Helped as lot in Bad situation. he is very kind and good person. Thank you Mr. Nandan for your help. Actually, we were cheated by another host which I was booked through ****** in that situation, Mr. Nandan has helped us to book another good property in OSI APARTMENTS. we have good memorable family trip with OSI APARTMENTS. any first time family trip goers can trust these OSI APARTMENTS. don't never book through ****** those people were never respond and help in critical situations. Please book OSI APARTMENTS through their official website for best prices. Thank you.
Room: Quadruple Room
Onn Shelter Inn
Thank you for sharing your heartfelt experience and kind words about Mr. Nandan and OSI Apartments. We're glad we could support you during a difficult time and make your family trip memorable, and we appreciate your trust and recommendation to book through our official website for the best prices.
terrible experience
First of all i checked in very late at around 12am but i paid for the whole day secondly after checking in the hotel electricity was gone and the property people said they can’t do anything about it, me and my girlfriend has to check out and search for other hotels at 2am in the korning
Room: Triple Bathtub Kitchen Room
Onn Shelter Inn has replied on Sat Aug 16 08:54:56 IST 2025
We are apologies for the inconveniences sir that time there was electricity issue and because of late night electrician was not available. We hope you will give another chance to serve you better.
Terrible Stay
worst experience staff are rude 😒
Room: Deluxe Room with Bathtub
Onn Shelter Inn has replied on Sat Aug 16 09:05:58 IST 2025
We are apologies for the inconveniences and staff behaviour.we noted your review and will take strict action asap and promises it will never again in future. We hope you will give another chance to us serve you better in future.
Average Stay
ROOM SIZE WAS SMALL, NO FOOD AVAILABLE IN THE HOTEL, MICROWAVE IS KEPT IN THE ROOM BUT DOESNT WORKS. I THINK ITS OVERPRRICED
Room: Quadruple Room
Onn Shelter Inn
Hi Rohit we are apologies that room size was not your expectations,we don't provide food but online food is allowed you could order from any app or sites.
Good Stay
good hotel thanx make my trip good location staff helpfully nice bed wash room
Room: Classic Room
Onn Shelter Inn
Dear Bipin,thank you so much for your kind words,we are also happy to host you and hope you will back soon 😊
Good Stay
Suggestion tea must be available
Room: Classic Room
Onn Shelter Inn has replied on Sat Aug 16 09:14:12 IST 2025
Dear sg we noted your point and will try to apply asap in future.
Good Stay
Great experience staff is good and service also
Room: Deluxe Room with Bathtub
Onn Shelter Inn has replied on Fri May 30 09:34:45 IST 2025
Thank you so much for your lovely words and support.
Excellent Stay
Location and facilities are awesome
Room: Quadruple Room
Onn Shelter Inn has replied on Sat Aug 16 09:15:04 IST 2025
Dear surender, thanks for your kind words about stay and facilitate.we also happy to host you.
Average Stay
There is no any types of room services in this hotel. Only stay.
Room: Classic Room
Onn Shelter Inn has replied on Sat Aug 16 09:17:15 IST 2025
Hi rahil out staff available till 24 in hotel,and they provide room service also but cleaning staff available till 7pm.we will check what happened during your stay.
clean and nice place
It was a good and clean place , with a vintage vibe , The location was great as well , staff were professional
Room: Classic Room
Onn Shelter Inn has replied on Sat Aug 16 09:17:44 IST 2025
Dear heen thanks for your kind words and support.
Terrible Stay
Location very very distance from rly station n airport not sutable for visitars n no food n room service
Room: Classic Room
Onn Shelter Inn has replied on Sat Aug 16 09:19:10 IST 2025
Dear simran we already mentioned location in details you could check before booking. And we already informed you visitors and extra guests are not strictly allow,we don't provide food or meal.
royal look
great place to stay.... friendly staff.... beach near by.... foood can be delivered from out side....
Room: Classic Room
Onn Shelter Inn
Thank you so much for your lovely review 😊
Stay and Location
The stay was good..
Room: Triple Bathtub Kitchen Room
Onn Shelter Inn has replied on Thu Oct 23 01:36:28 IST 2025
Thank you for your overall positive feedback and for considering staying with us again
complaint related to the stay.
The Wi-Fi was not working at all after some time ever the water heater was not working .
Room: Triple Bathtub Kitchen Room
Onn Shelter Inn has replied on Sat Aug 16 09:23:44 IST 2025
We are apologies for the inconveniences of wifi and heater.we will fixed asap
Pleasant Stay and a perfect staycation for day or two
nice Stay and Helpful staff courteous with every thing demanded during the stay would recommend staying there
Room: Deluxe Room with Bathtub
Onn Shelter Inn
Dear Guest, Thank you so much for your kind words and for choosing to stay with us. We’re so pleased to hear that you had a nice stay and found our staff courteous and helpful—providing excellent service is something we’re passionate about. Your recommendation means a lot to us, and we’ll share your feedback with the team—it will make their day! We look forward to welcoming you back again soon for another great visit. OSI TEAM
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