I had a very disappointing stay at this property for 4 days.
โข Outside Food Issue: There was a board saying outside food is not allowed, which I missed reading. I had already ordered food, and when I went to pick up the parcel, the staff rudely told me, โThat is your problem, do whatever you want.โ Instead of politely explaining, their behavior was unprofessional.
โข Staff Behavior: Two employees in particular (one bald, the other I couldnโt identify by name) were extremely rude, unfriendly, and unhelpful. Their attitude alone reflects poorly on the overall hospitality of this hotel.
โข Cleanliness & Hygiene:
โข I saw large rats roaming near the breakfast lounge and around the kitchen area (on the tandoor bhatti itself). This raises serious questions about food hygiene and safety.
โข On the second day, when I requested room cleaning, the cleaning manager himself said, โNo need to clean the bed, it looks fine,โ and simply skipped it. This is unacceptable for any hotel.
โข Privacy Issues: Staff would randomly ring the doorbell at odd hours for unnecessary reasons, disturbing guestsโ privacy.
Final Note
This was one of the worst hotel experiences Iโve had. The rude staff, unhygienic environment, and lack of professionalism completely ruined the stay. I strongly urge MPT management to take strict action against such employees and improve basic standards of hygiene and hospitality.
MPT Hotel Bharhut has replied on Tue Sep 23 17:43:29 IST 2025
Thank you for sharing such detailed feedback. We sincerely regret the disappointing experience you had during your 4-day stay. The concerns you have raised regarding staff behavior, hygiene issues, and privacy disturbances are extremely serious and certainly not in line with the standards we expect at our properties.
Your observations will be shared with the concerned team for immediate review and corrective action. We truly value your inputs and assure you that steps will be taken to address the lapses in cleanliness, staff conduct, and overall guest service.
We regret the inconvenience caused and thank you for bringing these matters to our attention.