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South Civil Lines, Jabalpur | 1.3 km drive to Ghanta Ghar /Clock Tower Jabalpur
1590 Ratings, 900 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property is conveniently located near the railway station, making it easily accessible. Guests appreciated the courteous and supportive staff, along with the delicious food served at the restaurant. However, some guests mentioned issues with cleanliness, maintenance, and room amenities. Overall, the property offers a comfortable stay with room for improvement in certain areas.
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no electricity smelly room but good service
Longer duration of time checkin took 50 minutes..There was no electricity for one hour in my 5 hours stay room was ok ok good service
Room: Max Queen
Terrible Stay
Room was stinky , TV not worked due to recharge not done , no proper room service.washroom dirty no cleaning
Room: Max Club
Max Hotels Jabalpur has replied on Tue Sep 16 10:46:08 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the room condition, television service, room cleanliness, and overall service quality are deeply concerning and certainly not reflective of the standards we aim to uphold. Please be assured that we are investigating this matter seriously and will take immediate corrective steps to ensure such lapses are not repeated. We value your feedback as it helps us improve, and we truly regret that we fell short of your expectations this time. We hope you will consider giving us another opportunity to serve you better in the future. Best regards, Team Max Hotel Jabalpur.
Average Stay
The problem with the stay was that I went at around 2:30 pm and was very tired after a journey of 22 hours in train and was expecting a smooth check in and on the contrast room was not ready and had to wait for long then they gave me a room temporarily and said when the room will be ready they will check me in my room when I went to that room blinds were not working and there was no hot water also soap dispenser was not working properly too On the reception there was this girl komal who was very helpful but over all it was not a pleasant stay food was good 👍
Room: Max Queen
Max Hotels Jabalpur
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced upon arrival, especially after such a long and exhausting journey. We understand how important a smooth and timely check-in is, and we're truly sorry that your room was not ready as expected. Your comfort is our priority, and it’s clear we fell short in this instance. We also regret the issues you encountered with the temporary room — including the non-functional blinds, lack of hot water, and the soap dispenser not working properly. These are certainly not the standards we strive to uphold, and we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved. On a positive note, we’re glad to hear that Komal at the reception was helpful during your stay, and that you enjoyed the food. We'll make sure to pass along your kind words to her. Your feedback is extremely valuable to us as it helps us improve. We hope you’ll consider giving us another opportunity to provide you with the experience you deserve. Best regards, Team Max Hotel Jabalpur.
Very darty hote
very darty and I need to clean rooms and a common area. The bed sheet is also very darty and tourn . All the furniture provided in the room also very darty .Room service is also not good
Room: Max Queen
Max Hotels Jabalpur has replied on Tue Sep 09 17:45:48 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! We sincerely apologize for the experience you had during your stay. Cleanliness and comfort are top priorities for us, and we’re very sorry to hear that we fell short in your case. Your feedback regarding the condition of the room, bedsheets, furniture, and service is extremely concerning, and we are taking this seriously. Please be assured that we are addressing this with our housekeeping and maintenance teams immediately to ensure such issues are resolved and do not happen again. Thank you for bringing this to our attention. We genuinely regret the inconvenience caused and hope you might give us another chance in the future to provide you with the level of service and cleanliness we are known for. Best regards, Team Max Hotel Jabalpur.
Poor Stay
location is good but food, amenities, services very poor rooms are not clean, they charge 1000 Rs for 2 hrs early check in
Room: Max Queen
Max Hotels Jabalpur has replied on Thu Sep 04 13:48:19 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for your feedback. We're glad you liked the location, but we're sorry to hear about your concerns with cleanliness, food, and service. We’ll address these issues with our team. Regarding the early check-in charge, it’s part of our policy, but we appreciate your input and will review it. We hope to serve you better next time. Best regards, Team Max Hotel Jabalpur.
Terrible Stay
Not suitable to stay I checked around 6.30 am where I had to cough ₹800/- as early check-in which I paid but sorry to say that space between the divider glass and toilet was not sufficient which was difficult to use no hot water supply was provided on request in bucket after wait of half an hour. Very bad experience will not advise to stay .
Room: Day Use Room from 12pm to 6pm(Check-in and Check-out on same day)
Max Hotels Jabalpur has replied on Fri Aug 29 18:13:05 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience and regret the inconvenience caused during your stay. We understand your concerns regarding the early check-in charges, bathroom layout, and delay in providing hot water. Please be assured that your feedback has been shared with the concerned departments for immediate review and corrective action. This is certainly not the experience we aim to provide, and we sincerely apologize for falling short of your expectations. Your comments are valuable to us, and we will use them to improve our service and facilities. We hope you might consider giving us another opportunity in the future to serve you better. Best regards, Team Max Hotel Jabalpur.
terrible place, avoid booki
room was having roof water leakage, all water around bed, no towels given , no soap, not even tissue papers. pillows were dirty/unwashed. no hot water available
Room: Max Queen
Max Hotels Jabalpur has replied on Mon Aug 25 14:11:47 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! We sincerely apologize for the experience you encountered during your stay. The issues you’ve highlighted — including water leakage, lack of basic amenities, and cleanliness concerns — are deeply troubling and certainly not reflective of our service standards. Please be assured that we take your feedback seriously. We have already escalated this matter to our housekeeping and maintenance teams for immediate investigation and corrective action. Providing a clean, comfortable, and well-equipped environment for our guests is our top priority, and we deeply regret falling short in this instance. We truly value your feedback and hope you will give us another opportunity to provide you with the quality experience you rightfully expect from us. Best regards, Team Max Hotel Jabalpur.
Poor Stay
Dirty bed, stinky washroom, Insects on bed, the floor was so stiky. the Front desk were fighting in front of customer & wasting the time
Room: Max Queen
Max Hotels Jabalpur has replied on Mon Aug 25 14:08:10 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for bringing these issues to our attention. We are truly sorry to hear about the unpleasant experience you had during your stay. Please accept our sincerest apologies for the condition of the room and the unprofessional behavior you witnessed at the front desk. Cleanliness, hygiene, and guest service are top priorities for us, and it is clear that we fell short in this instance. Your feedback has been shared with the housekeeping and front office teams for immediate corrective action, and we are conducting an internal review to ensure such incidents do not occur again. We deeply regret the inconvenience caused and hope you might consider giving us another opportunity in the future to provide you with the high standard of hospitality we are known for. Best regards, Team Max Hotel Jabalpur.
Average Stay
Room Service is not Good and room & Hotal is Good. Locaction is very Good. Food also delicius and Good Room Service is not Good and room & Hotal is Good. Locaction is very Good. Food also delicius and Good.
Room: Max Club
Max Hotels Jabalpur has replied on Mon Aug 25 13:53:58 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for sharing your feedback with us. We're happy to know that you liked the room, hotel ambiance, location, and found the food delicious. However, we regret to hear that your experience with our room service did not meet expectations. Please accept our apologies for the inconvenience caused. Your comments have been shared with the team, and we are working on improving our service standards to better serve our guests. We appreciate your valuable input and hope to welcome you again for a more seamless experience. Best regards, Team Max Hotel Jabalpur.
Average Stay
property is good but some service are not good like floor was dirty, Water was not coming in the washroom, bedsheet were very dirty and door does not open easi property is good but some service are not good like floor was dirty, Water was not coming in the washroom, bedsheet were very dirty and door does not open easily
Room: Max Queen
Max Hotels Jabalpur has replied on Tue Aug 19 11:06:54 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for your feedback. We're glad to hear you liked the property, but we’re truly sorry to learn about the issues you faced during your stay. Please accept our sincere apologies for the inconvenience caused by the cleanliness and maintenance concerns. This is not the standard we aim to provide, and we will address these matters with our team immediately to ensure improvements. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a much better experience in the future. Best regards, Team Max Hotel Jabalpur.
very bad experience
They did not even provide water bottle , the room floor was sticky everywhere. No warm water in bathroom . The towel was not even cleaned. Only the staff was good in talking but careless in cleaning
Room: Max Queen
Max Hotels Jabalpur has replied on Mon Aug 18 13:17:23 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. What you’ve described does not reflect the standards we aim to maintain. We are especially sorry to hear about the cleanliness issues, lack of basic amenities like water bottles, and the absence of warm water. These are fundamental aspects of a comfortable stay, and we regret that we fell short. While we’re glad to know our staff treated you with courtesy, we understand that hospitality must be matched with proper care and cleanliness. Please be assured that your comments have been shared with the housekeeping and maintenance teams for immediate action. We hope you might give us another opportunity in the future to provide you with the experience you deserve. Best regards, Team Max Hotel Jabalpur.
Average Stay
Room Size is big. No food after 10:30pm. No hot water in bathroom. Room fresher needed in rooms. Seems the property situated on Railway station . Lack good Ambience due to railway station. Room Size is big. No food after 10:30pm. No hot water in bathroom. Room fresher needed in rooms. Seems the property situated on Railway station . Lack good Ambience due to railway station.
Room: Max Queen
Max Hotels Jabalpur has replied on Mon Aug 18 13:08:51 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the spacious room, but we’re truly sorry to learn that certain aspects of your stay did not meet expectations. We apologize for the inconvenience caused due to the limited food availability after 10:30 PM, the lack of hot water, and the need for room fresheners. These issues have been shared with our team for immediate attention and improvement. We also understand your concerns about the ambience and location near the railway station. While the location is chosen for accessibility, we are actively working on enhancing the in-room environment to ensure a more comfortable and refreshing experience. Your feedback is valuable, and we hope to have the opportunity to serve you better on your next visit. Best regards, Team Max Hotel Jabalpur.
Average Stay
The property was good,but there was a staff issue,we waited for our room,our luggage and the prepper staff were not present, after pre booking we waited about half an hour for the room and after that we waited for luggage.
Room: Max Family
Max Hotels Jabalpur has replied on Mon Aug 18 13:02:47 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for taking the time to share your feedback. While we’re glad to know you found the property to your liking, we sincerely apologize for the delay you experienced during check-in and with your luggage. This is certainly not the standard of service we aim to provide, especially for pre-booked guests, and we understand how frustrating such delays can be. Please rest assured that we are reviewing this with our team to ensure better coordination and quicker service in the future. We truly value your patience and hope to have the opportunity to serve you better on your next visit. Best regards, Team Max Hotel Jabalpur.
Terrible Stay
Ac’s not working, no hot water , no android tv , no cable subscription stinky room and washroom such a bad experience
Room: Max Queen
worst hotel ai booked
I had a very unpleasant experience at this hotel. There was a bad smell everywhere, and the room itself smelled awful, as if it had been locked for years without ventilation. The bed sheets, blanket, and pillow covers were clearly used — with visible dirt and hair on them. The TV wasn’t working, and basic amenities like a bucket and towel were missing from the room. Even after calling the staff, it took them over an hour to respond. This was by far the worst hotel stay I’ve had, and I would not recommend it to anyone.
Room: Max Queen
Good Stay
It has a good location near station, staff is good most important the atmosphere is good it's quite peaceful n healthy so i would say i had a good tour there thanks for the support 😊
Room: Max Queen
Terrible Stay
Complete waste of money. Zero facilities were provided: No cleaning No support No mineral water Even after clearly mentioning that I needed early morning check-in, they made me wait from 6 AM to 11 AM. They also demanded extra payment for any additional support. Staff behavior was not cooperative. Overall, a useless and disappointing experience. Complete waste of money. Zero facilities were provided: No cleaning No support No mineral water Even after clearly mentioning that I needed early morning check-in, they made me wait from 6 AM to 11 AM. They also demanded extra payment for any additional support. Staff behavior was not cooperative. Overall, a useless and disappointing experience.
Room: Max Queen
Max Hotels Jabalpur has replied on Mon Aug 11 13:36:15 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations and that you faced several inconveniences during your stay. Please accept our sincere apologies for the issues you encountered, including the delay during check-in, lack of support, and concerns about cleanliness and amenities. This is certainly not the standard of service we aim to deliver, and your comments have been shared with our management team for immediate review and corrective action. We also regret that you felt our staff was not cooperative. Guest satisfaction is our top priority, and we take such feedback seriously to ensure our team upholds the highest standards of hospitality. If you're open to it, we would appreciate the opportunity to speak with you directly and understand more about your experience so we can make it right and improve. Best regards, Team Max Hotel Jabalpur.
Terrible Stay
I had requested for early check in and even after the room was available they charged me 1000 rupees
Room: Max Club
Max Hotels Jabalpur has replied on Wed Aug 06 11:05:51 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for sharing your feedback with us. We sincerely regret any inconvenience caused regarding the early check-in charge. While we always strive to accommodate early arrivals whenever possible, our early check-in policy includes a nominal fee when the room is made available before the standard check-in time, as it involves additional preparation and staffing. That said, we truly value your feedback and take your concerns seriously. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Best regards, Team Max Hotel Jabalpur.
Poor Stay
Food no varieties, monotonous items Services very poor. First, during check-in, they said room booked for one person, then said one room already check in done. How ? . Same bed sheets, same towels for entire period. No hot water provisions.
Room: Max Queen
Room condition
The room was not hygienic, hot water was also not available in the washroom, the room window was in broken condition, main door also not locking. lot of isissues except one thing Breakfast was good. The room was not hygienic, hot water was also not available in the washroom, the room window was in broken condition, main door also not locking. There was a lot of isissues except one thing Breakfast was good.
Room: Max Family
Max Hotels Jabalpur has replied on Tue Jul 29 11:36:33 IST 2025
Dear Guest, Greetings from Max Hotel Jabalpur!! Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay, including concerns with room hygiene, hot water availability, and maintenance of the window and door. This is certainly not the standard we aim to deliver, and we sincerely apologize for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams for immediate action to ensure such issues are addressed and prevented in the future. We’re glad to know you enjoyed the breakfast, and we appreciate you highlighting that. We hope you’ll consider giving us another opportunity in the future to provide you with a much-improved experience. Best regards, Team Max Hotel Jabalpur.
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