I travel frequently for work and rely on hotels to provide at least the basics: cleanliness, reliability, and professionalism. Unfortunately, this property failed at every level. The staff at reception were unhelpful and disinterested.
The room assigned was far below standard—unclean sheets, a persistent damp smell, and broken amenities (WiFi barely worked, air-conditioning was noisy and ineffective). As a business traveller, stable internet is non-negotiable, and I was unable to complete important calls and meetings. Breakfast was poorly managed, with limited options, unhygienic presentation, and staff who seemed overwhelmed and uninterested.
Instead of providing convenience and comfort, this stay caused unnecessary stress and disrupted my work schedule.
Poor service, lack of professionalism, and inadequate facilities make it one of the worst experiences I’ve had on the road. Would strongly advise others to avoid.
LUMIS STUDIO APARTMENT
Dear Kundan Sikari,
Thank you for sharing your feedback. We truly value every guest’s experience and always strive to provide the best possible service.
However, we are concerned by your comments, as they do not reflect your stay with us until the day of check-out. On the previous day, you had expressed satisfaction with our property and services. On the day of departure, you had stepped out for personal work beyond the standard check-out time of 11:00 AM. Our team reached out to inform you that the hotel was fully occupied and requested you to return on time. As you did not, a late check-out charge of ₹500 was applied.
It is important to note that the issues mentioned in your review were not raised during your stay, but only after the late check-out fee was communicated. Our team members are trained to remain professional at all times, and we regret that your parting experience has led to this perception.
We always welcome genuine feedback to improve our services, but we kindly request that reviews reflect the true nature of the stay we request you don't spread any negative comments after enjoining the stay for only late fess charges . thank you