Dear Management,
I am writing to express my disappointment with my recent experience at Le Palais Hotel. Under the previous management—Hotel Maharaja, during the time of Sangaram Singh, Rasal Rana, and Shalu Sharma—we, as customers, had complete faith and trust in the services provided. Pricing was always transparent, and we never had to question the fairness of the charges.
However, under the new management, we feel that the focus has shifted solely to profit-making, and unfortunately, this has resulted in a feeling of being cheated. A recent event held at your hotel left us with this sentiment. We were not clearly informed about pricing details, and the overall experience did not align with the trust and value we previously associated with this establishment.
We hope you take this feedback seriously and consider improving transparency and customer satisfaction to uphold the legacy and goodwill built by the former team.
Sincerely,
Haminder Rathee