First this is not a proper hotel, its a lodge. Reception not helpful owner/manager is available in remote location. They don't have proper knowledge to check mail and confirm your reservation. I checked in at 8:30 they gave keys only by 11pm after the makemytrip customer support agent involvement. They even demanded me to make payment for prepaid booking. I then took a conference call where asked him to confirm. Then after the involvement of makemytrip he handed over the keys. Worst experience mlneyminded, unethical, zero hospitality. They made me wait on road for 2 hours with family. Never ever book tjks hotel.