location of the property is very shady, you have to pass through stinky and narrow lanes and and have to walk more than a kilometer to reach here, its good only if you stay at 4th floor, otherwise hotel rooms are not maintained property, seen bed bugs and got the bedsheets cleaned again, price of ganga view room is very high, although view was genuinely good,
food was ok, but dont book any other service from hotel reception for boat ride and taxi etc, felt decieved in that regard, overall experience was not that good.
JSR Ganga @Dashashwamedh Ghat
Dear Guest,
We sincerely regret that your stay did not meet expectations. Our location, being in the heritage heart of Varanasi near the ghats, can indeed involve narrow lanes—but it also offers the authentic old-city experience many guests appreciate.
We’re sorry to hear about the maintenance and service concerns you mentioned; your feedback has been shared with the respective teams to ensure immediate improvement. We also take your comments regarding additional services seriously and will review them to prevent any inconvenience in the future.
We truly value your feedback, as it helps us enhance our guest experience. We hope you might give us another opportunity to serve you better on your next visit.
Warm regards,
Nikhil