The hotel location and staff were decent, but my stay was disappointing due to room conditions. The bathroom had an unpleasant smell and some fixtures were not working properly, which made it uncomfortable to use. On top of that, there were mosquitoes in the room, which really affected sleep quality. For the price, I expected better maintenance and cleanliness. The hotel should focus more on pest control and fixing bathroom issues to improve guest comfort.
Hotel West End View
Dear Rajesh Goyal,
Thank you for your valuable feedback regarding your recent stay with us. We were pleased to hear that you found our location and staff to be decent, but we are truly sorry that the condition of your room fell short of your expectations and led to a disappointing experience. Please accept our sincerest apologies for the unpleasant odor in your bathroom, the malfunctioning fixtures, and the presence of mosquitoes, which we understand significantly impacted your comfort and sleep quality.
This does not reflect our standard for cleanliness and maintenance, and we are taking your comments very seriously. We have already addressed these issues with our housekeeping and maintenance teams to ensure these oversights are corrected immediately. Your feedback will help us improve our pest control measures and ensure all fixtures are working properly for future guests.
We would appreciate the opportunity to make this right. Please contact us directly at your convenience at [Phone Number] or [Email Address] so we can personally discuss a resolution. We hope you will give us another chance to provide you with the high-quality stay you deserve.
Sincerely,
Hotel West & View