The property offers spacious rooms and a great central location in Pathankot, making it convenient for guests. Many praise the delicious food and cooperative staff, which enhance the overall experience. However, multiple reviews point out the need for significant renovations, mentioning issues like poor bathroom maintenance, inadequate cleanliness, and unwelcoming reception staff. While room service is generally prompt, a few guests reported slow service and dissatisfaction with room conditions, indicating a mixed bag of experiences.