Awful experience. Booked this hotel for my parents, the hotel people gave them a room where the bedsheets were torn, the walls were dampened and there was no WiFi in the hotel. In the washroom the shower didn't even have a cap, the taps in the washbasin were broken. When my parents complained, the hotel people said then upgrade to a better room and pay the difference. When they objected that these are basic asks to get proper bedsheets, taps, clean rooms, etc. the receptionist and the hotel people insulted them by saying "If you pay for Alto, and expect Mercedes, you will suffer only na. " :) Awful awful experience