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Robertsganj, Robertsganj | 9 minutes walk to Sonbhadra Railway Station
98 Ratings, 29 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property shines with its clean rooms, great food, and friendly staff who provide excellent service. Guests have particularly appreciated the delicious meals, especially local dishes like paratha and biryani. It's centrally located, offering ample parking and a welcoming ambiance, perfect for families and business travelers alike. While many praise the hospitality, a few noted the need for minor improvements in manager interactions. Overall, a delightful spot to stay in RobertsGanj, ensuring a comfortable experience.
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Poor Stay
Water pressure was very poor Shower in bathroom was bad Cleaning was not up to the mark
Room: Luxury
Hotel The Grand by Nexottel
Dear Guest, Thank you for bringing these issues to our attention. We're truly sorry to hear about the inconvenience you faced with the water pressure, shower condition, and room cleanliness. 🙏 This is certainly not the standard we aim to provide. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate action and improvement. We genuinely value your input and hope you'll consider giving us another chance to deliver a much better experience in the future.
Robertsganj
Great place to stay with family for a great experience and hassle-free stay. Recommended to stay here
Room: Deluxe Room
Hotel The Grand by Nexottel has replied on Sun May 25 16:15:07 IST 2025
thank you for your valuable feed back
Good Stay
Rooms were good. Breakfast needs a lot of improvement.
Room: SUPERIOR ROOM
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:16:36 IST 2025
Dear Guest, Thank you for your feedback. We’re glad you liked the rooms and appreciate your suggestion to improve breakfast. We’ll work on making it better for your next visit!
Excellent Stay
Hotel room is very good. Behaviour of staffs are very good and food is also good.
Room: Deluxe Room
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:17:50 IST 2025
Dear Guest, Thank you for your kind words! We’re glad you enjoyed the room, staff behavior, and food. We look forward to welcoming you again soon!
Good Stay
Nice facility in this comparatively remote location with good food, polite and helpful staffs. I wanna appreciate the cook, who han not disappointed us in any of the dishes.
Room: Deluxe Room
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:19:01 IST 2025
Dear Guest, Thank you for your kind words! We’re glad you enjoyed our facilities, food, and the service from our staff and cook. Your appreciation means a lot to us. We look forward to welcoming you again!
Excellent Stay
Good hotel & staffs
Room: Luxury
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:19:23 IST 2025
Dear Guest, Thank you for your kind words! We’re happy to know you had a good experience with our hotel and staff. Looking forward to welcoming you again!
Best hotel in robertsganj by a mile
coupleBest place to stay in robertsganj. Centrally located, great food, awesome service and polite staff. You get ample parking space. The taste of the food was great. We ordered paratha, biryani and pane-er lababdar and all tasted nice. Also the cleaning staff, the receptionist and the security guard are polite and honest. Will surely visit again whenever i am back in robertsganj.
Room: SUPERIOR ROOM
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:19:51 IST 2025
Dear Guest, Thank you for your wonderful feedback! We’re thrilled you enjoyed our central location, food, service, and polite staff. We appreciate your kind words about our cleaning staff, receptionist, and security team. It’s great to hear you loved the paratha, biryani, and paneer lababdar. We look forward to welcoming you back whenever you’re in Robertsganj!
THE GRAND IS A BEAND
It was a great experience....the staff was very good 👍! Ambience was great and rooms were very clean & neat.
Room: Deluxe Room
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:20:12 IST 2025
Dear Guest, Thank you for your wonderful feedback! We’re delighted you enjoyed the ambience, cleanliness, and our staff’s service. Looking forward to welcoming you again!
Excellent Stay
The hotel is very clean and well maintained. The staff is also very polite and helpful. Car parking is available underground as well as the front side of the building. The facility for drivers to stay at night should be improved a little bit. Breakfast is delicious. (aloo paratha and tea)
Room: Deluxe Room
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:20:45 IST 2025
Dear Guest, Thank you for your kind words about our cleanliness, staff, parking, and breakfast. We appreciate your suggestion regarding the driver’s stay facility and will work on improving it. We look forward to welcoming you again soon!
Majboori ka naam Mahatma Gandhi.
The kind of money the hotel charged was not worth. There was nothing called customer delight as staff was also not very cooperative.
Room: SUPERIOR ROOM
Hotel The Grand by Nexottel has replied on Sat Jul 12 14:22:13 IST 2025
Dear Guest, We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and value to all our guests, and regret any inconvenience caused. Your feedback has been shared with our team for improvement. We hope to have the opportunity to serve you better in the future.
Excellent Stay
The hotel staff is very well mannered and i had a very smooth check in experience. The food quality in breakfast is just ok but no complaints as it was way better than other options available outside. Room service is also good.
Room: Deluxe Room
Good stay
Good stay good ambience, good staff
Room: Luxury
Service improvement
Service improvement needed location is good fooding not bad improvement on light employee behaviour good
Room: Deluxe Room
Average Stay
Hotel is good but manager behaviour was not satisfactory. If something was asked he kept quiet.
Room: Deluxe Room
Average Stay
familyThe hotel property is good with a good location. The hotel manager's behaviour was not good.
Room: Deluxe Room
Good Stay
It was great stay. Rooms were clean tasty food, fast service
Room: Deluxe Room
Excellent Stay
Food is also good
Room: Deluxe Room
Behavior of staff is not good.
Pathetic services. Behavior of staff not good especially of front desk manager. Very rude. Please avoid such hotels.
Room: Deluxe Room
Really nice hotel
familyI liked the place, environment and services. They even let my driver stay in the parking lot, where they provided some facilities as well for his stay. We liked their hospitality a lot.
Room: SUPERIOR ROOM
Nice place to stay
Clean place and polite staff, nice for family
Room: SUPERIOR ROOM
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