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Civil Lines, Bareilly | 2.7 km drive to Bareilly City Railway Station
869 Ratings, 482 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the excellent location of the property, being just a short walk from the railway station. The staff is often highlighted as friendly and cooperative, providing good service. Many enjoy the tasty meals and varied breakfast options. While the rooms are spacious and generally clean, some note areas needing improvement in hygiene and maintenance. Overall, a top pick for convenience and hospitality in Bareilly.
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A over all ok stay
It was a ok stay not very great but staff was really helpful . A very good location near to all the facilities
Room: Presidential Suite
Good Stay
Overall all good experience in this location. The staff is very helpful and cooperative. The room is comfortable.
Room: Smart Rooms
Hotel Swarn Towers has replied on Mon Oct 06 12:16:52 IST 2025
Dear Mohammad Asif Khan, Thank you for sharing your feedback with us. We’re glad to hear that you had a good overall experience and found our staff helpful and cooperative. It’s great to know that you found the room comfortable as well. We also appreciate your ratings and will continue to work on enhancing all aspects of our guests’ experience. Your input helps us strive for excellence in every stay. We look forward to welcoming you back to Hotel Swarn Towers Bareilly in the near future. Best regards, Hotel Swarn Towers, Bareilly
Terrible Stay
very dirty hotel rooms. molds in the bathroom. curry stains on bed sheets. very untidy. room phones did not work. room key card did not work.
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Mon Oct 06 12:17:35 IST 2025
Dear Ashish Senapati, Thank you for sharing your feedback with us. We sincerely regret the experience you had during your stay. Please accept our apologies for the cleanliness issues, the condition of the rooms, and the problems with the room phones and key card. Your feedback is taken very seriously, and we will immediately review and address these concerns to ensure such issues do not occur in the future. We truly value your input as it helps us improve and maintain the standards our guests expect. We hope to have the opportunity to welcome you back and provide a much better experience. Best regards, Hotel Swarn Towers, Bareilly
Excellent Stay
It's Good experience in Hotel Swarn Tower Bareilly,Good Ambience, Good room,Food, Service and remarkable service
Room: Smart Rooms
Hotel Swarn Towers has replied on Mon Oct 06 12:18:02 IST 2025
Dear Rizvi Aqil, Thank you for sharing your feedback. We are delighted to hear that you had a good experience at Hotel Swarn Towers Bareilly and enjoyed the ambience, rooms, food, and service. Your kind words motivate us to continue delivering remarkable experiences to all our guests. We look forward to welcoming you back soon. Best regards, Hotel Swarn Towers, Bareilly
Excellent Stay
it was a wonderful experience in this hotel....staff behavior is good......food also good. amenities also in place.
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Mon Oct 06 12:18:30 IST 2025
Dear Neeraj Singh, Thank you for sharing your feedback. We are delighted to hear that you had a wonderful experience at Hotel Swarn Towers Bareilly and appreciated our staff, food, and amenities. Your kind words motivate us to continue delivering excellent experiences for all our guests. We look forward to welcoming you back soon. Best regards, Hotel Swarn Towers, Bareilly
Good Stay
Location is very easy accessible, food is very tasty. Room size is good bit need some more amenities
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Mon Oct 06 12:19:04 IST 2025
Dear Manoj Awasthi, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient, enjoyed the food, and were satisfied with the room size. We also appreciate your suggestion regarding additional amenities and will take it into consideration to further enhance our guests’ experience. We look forward to welcoming you back to Hotel Swarn Towers Bareilly soon. Best regards, Hotel Swarn Towers, Bareilly
Good Stay
Very good hotel near Bareilly Railway station,specially Breakfast is very good and lot of options available. Room is very comfortable and restorent is very attractive and themed. For Location is just 2minutes from Railway station. Food Meenu is little costly as compared to three star hotel.
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Mon Oct 06 12:19:31 IST 2025
Dear Ramesh Chandra Upadhyay, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay, found the room comfortable, and appreciated our breakfast and themed restaurant. We also note your comment regarding food pricing and will take it into consideration to ensure better value for our guests. We look forward to welcoming you back to Hotel Swarn Towers Bareilly soon. Best regards, Hotel Swarn Towers, Bareilly
Best location with best service
The location of hotel best very near to Railway station and other important office. The room was clean and large. Staff was polite and very helpful. The hotel was very transparent with the charges. The restaurant and bar was excellent best in the city
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Wed Aug 20 11:42:31 IST 2025
Dear Mr. Ashutosh Kesarwani, Thank you for your generous 5-star review and for choosing to stay at Hotel Swarn Towers. We’re delighted to know that you found our location convenient, our rooms spacious and clean, and our team polite and helpful. It’s also wonderful to hear that you enjoyed your experience at our restaurant and bar. Your kind words mean a lot to us and motivate our team to continue delivering the best service in the city. We truly appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Hotel Swarn Towers, Bareilly
Excellent Stay
The property and ambiance is very good. Hospitality was excellent with delicious food. Staff was good and supportive
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Fri Jul 11 12:49:24 IST 2025
Dear Mr. Dilip Dubey, Thank you for your excellent 5-star rating and for sharing your experience with us. We're delighted to know you enjoyed the property, ambiance, and especially our hospitality and food. Your kind words for our supportive staff are truly appreciated and have been shared with the team. It was a pleasure hosting you, and we look forward to welcoming you back soon for another memorable stay at Hotel Swarn Towers, Bareilly. Warm regards, Hotel Swarn Towers, Bareilly
Excellent Stay
good hotel, room was clean, no outdoor noise. food was good too. staff was also very polite.
Room: Smart Rooms
Hotel Swarn Towers has replied on Wed Aug 20 11:42:56 IST 2025
Dear Mr. Vinodkumar Shahi, Thank you for your kind 5-star review and for choosing to stay at Hotel Swarn Towers. We’re very pleased to know that you had an excellent stay and that you found our rooms clean, peaceful, and comfortable. It’s also wonderful to hear that you enjoyed the food and experienced the politeness of our staff. Your appreciation has been shared with the team, and it will inspire us to keep delivering the best hospitality experience to our guests. We truly value your feedback and look forward to welcoming you back again soon. Warm regards, Hotel Swarn Towers, Bareilly
Average Stay
Room provided was smaller than other room with price same as others. Guests have to sit on bed rather than chairs. Not as shown in pic
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Fri Jul 11 12:49:42 IST 2025
Dear Mr. Shyam Pandey, Thank you for sharing your feedback with us. While we’re glad to know you were satisfied with aspects like our location, cleanliness, and overall value, we truly regret that your room experience did not meet expectations. We apologize for any inconvenience caused by the room size and seating arrangement. Please be assured that your concerns have been noted and shared with the team for immediate review. We are committed to delivering the experience we promise, and your input helps us improve. We hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Hotel Swarn Towers, Bareilly
Good Stay
Location and facilities are good bit room service and food quality is not so good
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Sun Jun 29 13:43:12 IST 2025
Dear Mr. Alok Singh, Thank you for staying with us at Hotel Swarn Towers and for sharing your feedback. We’re glad you appreciated our location and facilities. However, we regret that the room service and food quality did not fully meet your expectations. Please be assured that your comments have been shared with the respective teams for improvement. We hope to have the opportunity to serve you better on your next visit. Warm regards, Hotel Swarn Towers, Bareilly
didn’t gave the room that i paid for
Paid for a smart room on makemytrip, even called beforehand to confirm whether i,ll be offered the same room as shown in pictures or not . Upon arrival a smaller room was given (almost half the size of as shown in Pictures),Then i had to argue to get a bigger room,still wasn’t as good as the one shown in the pictures
Room: Smart Rooms
Hotel Swarn Towers has replied on Sun Jun 29 13:44:01 IST 2025
Dear Mr. Tejpartap Singh, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused regarding the room allocation during your stay. We understand how important it is to receive the room you booked and expected, and we regret that we fell short of your expectations despite your prior confirmation. Please be assured that we are reviewing this matter with our reservations and front office teams to ensure better communication and service in the future. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a superior experience on your next visit. Warm regards, Hotel Swarn Towers, Bareilly
Excellent
It was a pleasant stay Staff was very good Facilities are superb Highly recommended Looking forward to my next visit
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Sun Jun 29 13:44:20 IST 2025
Dear Guest, Thank you for your wonderful 5-star review and kind words. We’re delighted to hear that you had a pleasant stay and found our staff, facilities, and cleanliness to your satisfaction. Your recommendation means a lot to us! We look forward to welcoming you back for your next visit to Hotel Swarn Towers. Warm regards, Hotel Swarn Towers, Bareilly
Good Stay
location was convenient and the amenities were as per expectations with the service being satisfactory.
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Sun Jun 29 13:45:52 IST 2025
Dear Guest, Thank you for choosing Hotel Swarn Towers and for your positive feedback. We’re glad to know that our location and amenities met your expectations and that you found the service satisfactory. We continuously strive to enhance our guests’ experience and hope to exceed your expectations on your next visit. We look forward to welcoming you back soon. Warm regards, Hotel Swarn Towers, Bareilly
Delayed house keeping service and washroom condition not ok
Delayed house keeping service for basic requirements and washroom condition was poor seems under maintenance
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Sun Jun 29 13:46:30 IST 2025
Dear Mr. Prakash Deep Srivastava, Thank you for your valuable feedback regarding your recent stay at Hotel Swarn Towers. We apologize for the delayed housekeeping service and the condition of the washroom during your visit. Please be assured that we take your comments seriously and have addressed these issues with our housekeeping and maintenance teams to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next stay. Warm regards, Hotel Swarn Towers, Bareilly
Excellent Stay
Good and Comfortable Stay, Food and service was also prompt. Staff was polite and caring.
Room: Smart Rooms
Hotel Swarn Towers has replied on Sun Jun 29 13:46:48 IST 2025
Dear Ms. Nivita Vijay, Thank you for your wonderful 5-star review. We’re delighted to hear that you had a good and comfortable stay, and that our food, service, and staff met your expectations. Your kind words about our team’s politeness and care are truly appreciated. We look forward to welcoming you back to Hotel Swarn Towers on your next visit to Bareilly. Warm regards, Hotel Swarn Towers, Bareilly
Excellent Stay
Okay
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Mon Jun 02 16:05:47 IST 2025
Dear Mr. Joshi, Thank you for your excellent 5-star rating and for choosing Hotel Swarn Towers. We’re delighted to know you had a wonderful stay. We look forward to welcoming you again soon! Warm regards, Manish Kumar Hotel Swarn Towers
AC Temperature Issue
AC was not at all - temperature was not pleasant inside. Maintenance team also could not help to get this sorted
Room: Platinum Deluxe Room
Hotel Swarn Towers has replied on Mon Jun 02 16:06:15 IST 2025
Dear Mr. Singh, Thank you for your valuable feedback and for rating your stay with us. We sincerely apologize for the inconvenience caused due to the AC temperature issue and that our maintenance team was unable to resolve it during your stay. Please be assured that we have addressed this matter with our technical team to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a much better experience. Warm regards, Manish Kumar Hotel Swarn Towers
A very comfortable stay !
It is an excellent hotel in Bareilly close to Bareilly junction Railway station & Civil Lines. Front desk people are courteous & check in took no time. The rooms are neat & clean with good linen. The room service & house keeping are very prompt in service . The buffet breakfast has good variety & tasty food. Good family & business hotel .
Room: Smart Rooms
Hotel Swarn Towers
Dear Mr. Saxena, Thank you for your wonderful 5-star review! We are thrilled to hear that you had a comfortable stay with us at Hotel Swarn Towers. It’s fantastic to know that you enjoyed our location, room service, and the variety of breakfast options. Your appreciation for our front desk team, cleanliness, and the overall experience truly motivates us to continue delivering excellent service. We look forward to welcoming you again for another pleasant stay, whether for business or leisure. Warm regards, Manish Kumar Manager – Operations (Rooms & Sales) Hotel Swarn Towers, Bareilly
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