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Review Of Hotel Star City Heart

Main Bazar, Paonta Sahib

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    38 Ratings, 23 Reviews

    excellent
    13%
    very good
    26%
    average
    26%
    poor
    11%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 3
    • 1
    • 5
    • 3
    • 3
    • 3
    • 3
    • 4

    Rating Categories

    • Cleanliness3.2
    • Room4.0
    • Value For Money4.0
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property has received serious criticism for cleanliness, with guests describing it as extremely dirty and unkempt, with broken windows and bad bathrooms. Many found the lack of basic amenities, like room service and proper toiletries, quite disappointing. However, it does boast a good location near Paonta Sahib Gurudwara, and some guests highlighted polite staff and decent food. Accessibility issues and poor maintenance have been major concerns for visitors.

    Sort by:

    Positive first
    1.0

    Filthy, unsafe, broken - Khandar.

    sameer g.loyalty-iconsolo

    Very bad. Extremely dirty and filthy. Windows and doors broken. Dirty bed linen. Bathroom very dirty. Cob webs all over room. Broken walls. It was a “Khandar”. Scary. Felt unsafe. It was so dirty that didn’t feel like touching anything.

    Travel Month: Dec 2024

    Room: Deluxe

    1.0

    Terrible Stay

    deepak s.solo

    Seems this is a home turned to hotel. Only ac with noise and a piece of soap is provided. Nothing else. No room service, room with weird ordour, stinky toilet. Slow water flow. List can go on. Try some other place this is not at all worth of rs 1000

    Travel Month: Jul 2024

    Room: Deluxe

    5.0

    Nice experience

    mahi n.couple

    Very nice hotel. Visit again. Nice staff and good rooms. Room is well maintained. Market nearby the hotel

    Travel Month: Apr 2024

    Room: Deluxe

    3.0

    Average Stay

    diksha b.

    Ok

    Travel Month: May 2024

    Room: Deluxe

    3.0

    Washroom is bad good picture actually very bad

    narender k.family

    Room is ok but washrooms not good also don't have mouse koto in room to much flys. Telephone not work

    Travel Month: Apr 2024

    Room: Deluxe

    1.0

    Terrible Stay

    dushyant g.business

    Dirty toilet and smelly bedsheets, non cooperative staff, towels and toilet soap given after 2 to 3 times request. About toilet cannot use such words coz it was so dirty and for staff too

    Travel Month: Dec 2023

    Room: Deluxe

    3.0

    Average Stay

    asher s.solo

    Near paonta sahib gurudwara, positive vibes surrounding exist. Play ground at the front is very good.

    Travel Month: Dec 2023

    Room: Deluxe

    • user photos
    4.0

    Good experience

    shivam.loyalty-iconsolo

    Polite staff and food is also good enough and appropriate in relevance to the pricing also shops are nearby in case you need something urgently

    Travel Month: Sep 2023 (4-Night Stay)

    Room: Deluxe

    3.0

    Average Stay

    sachinkumar p.

    All over which is average with compare to town and that fare of hotel.

    Travel Month: May 2023

    Room: Deluxe

    1.0

    Terrible Stay

    randhir s.loyalty-icon

    My worst experience in life, we didn’t stay there after seeing pathetic condition of hotel and rooms. We searched another hotel.

    Travel Month: May 2023

    Room: Deluxe

    1.0

    Worst stay ever

    daljeet.family

    I have never experienced such a stay where area was full of mosquitoes. There was no cleanliness and poor lightings. I would never recommend such a stay

    Travel Month: Apr 2023

    Room: Deluxe

    2.0

    Poor Stay

    gurpreet.solo

    Gave blankets to sleep on. It was very dirty and there was a lot of smell in it and the bottle of water which was sold for drinking was open and the water was not filtered.

    Travel Month: Jan 2023

    Room: Deluxe

    2.0

    Hygiene

    singh p.group

    Stay was not pleasant! hygiene n cleanliness is very poor! there was no kitchen in hotel! very bad experience!

    Travel Month: Aug 2022

    Room: Deluxe

    4.0

    Good Stay

    nagendra s.family

    Near by ponta sahib gurudwara. Nice place

    Travel Month: Jun 2022

    Room: Deluxe

    2.0

    N

    gurdeep s.family

    Very bad iron staircase too difficult for aged ones to climb up they don't have room in ground floor

    Travel Month: Mar 2022

    Room: Deluxe

    1.0

    The hotel owners phone was switched off

    kewal s.group

    No one could call/reach the hotel owner as all the numbers were switched off. We were unable to reach the location correctly, took us around 1 hour to find. Un maintained location

    Travel Month: Mar 2022

    Room: Deluxe

    1.0

    Worst experience

    uttam k.couple

    No one attended properly. No food, no hygiene. Gyeser was not working. Mirror was opeque. Only the location was perfect.

    Travel Month: Mar 2022

    Room: Deluxe

    4.0

    Good Stay

    ashish h.solo

    Room is good. Washroom ok. Overall good. Cooperative owner

    Travel Month: Jan 2022

    Room: Deluxe

    4.0

    Room facility

    sahil b.couple

    Good interiors, nice service, best location

    Travel Month: Jan 2021

    Room: Deluxe

    Hotel Star City Heart has replied on Fri Mar 19 12:47:49 IST 2021

    Thanks a lot sir from our entire team it means a lot for us.

    5.0

    Nice stay

    rohit d.solo

    Nice hotel and super service really nice.

    Travel Month: Mar 2020

    Room: Deluxe

    • user photos

    Hotel Star City Heart has replied on Sun Oct 31 14:35:18 IST 2021

    Thanks

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