The property boasts a prime location near Mall Road, making it convenient for shopping and sightseeing. Guests appreciate the excellent view of the mountains and city, with some rooms newly renovated. The staff generally receive positive feedback for their cooperative and friendly service. Food quality is noted as decent and reasonably priced. However, several reviews mention issues like misleading room images, lack of cleanliness, no lift access, and inconsistent maintenance, leading to a mix of experiences during stay.