I recently stayed at Sham Suman hotel and unfortunately, my experience was far below satisfactory. While a few members of the staff were helpful, the fundamental issues with the property significantly detracted from my stay.
The most significant problem was the non-functional lift. My room was on the third floor, and climbing the stairs with my mother (senior citizen) and kids was a major inconvenience. While a kind helper was available to assist with carrying bags to the reception upon checkout, the overall hassle of the broken lift was a constant source of frustration throughout my stay.
Additionally, the hotel currently does not offer a breakfast option, which was a surprise and an inconvenience. This should be made clear to guests before booking.
The condition of the room (Room 303) was also a concern. The toilet door was missing an internal doorknob and appeared to be poorly maintained, which felt unhygienic. It's clear that the rooms and hotel requires significant maintenance.
The lack of attention to basic guest amenities and room maintenance is what is missing.
Overall, I cannot recommend this hotel in its current state. The combination of a broken lift, a lack of basic services like breakfast, and poorly maintained rooms makes for a very disappointing experience.